15 x Client Service Officer, Family Violence Contact Centre (FVCC), Magistrates’ Court of Victoria (VPSG2.1)

Job Description

Location: Melbourne | CBD

Job type: Full time / until 30 June 2023

Organisation: Court Services Victoria

Salary: $55,439 – $63,318

Occupation: Customer Service/Call Centre

Reference: VG/MC2574_MC2588

  • Fixed-term – 12 months until 30 June 2023
  • Engage with court users to provide customer service and administrative support to improve court user experience and outcomes
  • Flexible working arrangements available

About us

The Magistrates’ Court of Victoria (MCV) is a jurisdiction within the Court Services Victoria statutory authority, and has a long history of providing justice for the people of Victoria in metropolitan and regional courts across the state. The Court determines in excess of 300,000 cases per annum at 51 venues, equating to approximately 90 per cent of all cases that come before Victorian courts each year. The Court aims to be an innovative, accessible and responsive court that provides quality services to the Victorian community.

The MCV is responsible for delivery of 26 of the 227 recommendations from the Royal Commission into Family Violence (RCFV) and is impacted by the delivery of approximately 100 other RCFV recommendations. MCV has a strong commitment to improving the safety of families living with violence engaged with the court and working as part of an integrated response. The implementation of these recommendations will strengthen MCV’s capacity to achieve this goal.

The Family Violence Branch leads service excellence in family violence responses within the MCV and is responsible for the development of family violence policy and management of the relevant programs and initiatives to deliver on Ending Family Violence: Victoria’s 10 Year Plan for Change


About the role

The Client Service Officer role will provide front line services to family violence court users as part of the Family Violence Contact Centre. Duties include answering digital public enquiry services (phone, email and webchat) within the family violence jurisdiction and performing a range of associated administrative functions.


About you

You are an enthusiastic administrative or client service officer, with a passion for improving service delivery and enhancing court user experience. You may be studying social work and law and are looking for a role which offers flexible work arrangements, including working from home, part-time and/or flexible working hours.


How to apply

To apply, please click the ‘Apply Now’ button, ensuring you include the following documents in your application:

  • resume
  • a short covering letter
  • completed application form (see file attachment)

For further information on the position, please see the attached position description.


Other Information:

Court Services Victoria (CSV) is the employer of staff at all Victorian courts and tribunals, the Judicial College of Victoria, and the Judicial Commission of Victoria. CSV offers a wide range of legal and non-legal career options as well as attractive employee benefits.

Employees of Court Services Victoria are required to comply with any applicable government pandemic order, as well as any policy implemented by Court Services Victoria, in relation to mandatory vaccinations against COVID-19. It is a condition of any offer of employment that applicants for vacant roles with Court Services Victoria agree to comply with any applicable pandemic order or policy regarding mandatory vaccinations.

CSV is committed to building a diverse workforce, inclusive culture, providing a safe and respectful workplace and has zero tolerance for violence against women. We strongly encourage people of all abilities to apply, particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment.

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