Administrative Officer (5/6)

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Administrative Officer, Ongoing, locations are flexible across NSW, with hybrid working

An exciting opportunity with this dynamic and fast-growing business unit awaits the right candidate. This is a busy, high-volume but friendly environment that will suit an organised person with a great eye for detail and plenty of team spirit.?

You will be responsible for providing a high level of communication to a range of internal and external customers. Your day to day will include responding to and resolving complex inquiries within set timeframes, gather and collate information, including coordinating data requests, and research.

?You will also:

  • Respond to, and resolve complex inquiries within set timeframes
  • Establish networks across other teams and with stakeholders
  • Maintain and update administrative practices, systems and procedures as required

To be successful in this role you will demonstrate:
  • A sound knowledge of the services provided by the team
  • The ability to work independently and provided end to end support to the team
  • Initiative to progress and deliver own work and that of the team
  • Ability to A proactive response respond proactively to changing circumstances and adjust plans and schedules when necessary
  • Experience working in, and supporting a customer focused organisation
  • The Ability to develop a sound understanding of technology relevant to the work unit, and identify and select the most appropriate technology for assigned tasks

The successful applicant may be required to help meet the business needs by leading, training and coaching a small unit to provide any of these services in a team environment, working collaboratively with others to achieve outcomes, provide recommendations and inform through reporting any sensitive and emerging issues.

This role has been advertised as full-time, but other arrangements such as part-time, compressed working hours and flexible hours may be accommodated for the right candidate. Also, while many of our team are based in our Revenue offices under a hybrid arrangement, we welcome applications from those who would prefer to work from another location in NSW.

What we need from you:

An up to date CV and a brief cover letter outlining how your skills and experience align to the role

About Revenue NSW

Revenue NSW is the state’s principal revenue management agency. We are part of the Department of Customer Service. Our purpose is to contribute to a prosperous, safe, and fair society by collecting revenue, resolving fines, administering grants, and recovering debt.

The Information Team provides a range of services to the Fines and Debt business, including privacy and data breach remediation, responses to inquiries from the Minister’s office and media team, coordination of responses to Government Information (Public Access) – ‘GIPA’ requests, House Folder and Budget Estimate notes and subpoenas, facilitation and coordination of knowledge management and website requests and customer complaints to the MyCustomer process.

We are proud of our diverse and regional team and welcome flexible working. We are open to this role being based at any one of our offices – Parramatta, Lithgow, Maitland, Gosford or Wollongong.

Want to know more?

For a confidential discussion about this role please contact Richard Cant on

Salary Clerk Grade 5/6, with the base salary for this role starting at $87,493 base plus superannuation

Closing Date:
30th September 2022 (9.59am)

Working at Department of Customer Service

The Department of Customer Service (DCS) is a great place to work! Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

Our Commitment to Diversity, Inclusion & Flexibility

We are committed to diversity, inclusion, and new ways of working.

The Department of Customer Service serves all the people of NSW and we want to reflect that diversity in our people. We welcome and encourage applications from people with disability, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQA+ community, veterans, carers, refugees, people in regional NSW and people of all ages. We strive to be an inclusive workplace where all our people can bring their authentic selves to work without judgement.

We understand that there are different ways of getting the job done and offer flexible working arrangements where and when possible.

If you do require an adjustment during the recruitment process, please notify us on your application form or contact the recruiter via

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