Albury – NSW, Bandiana – VIC
The Land Management Delivery Officer will work under limited direction to undertake functions of the Base Service Contract to achieve outcomes. They will be required to provide customer centricity to their daily work and interpret contract, policy, procedures and plans to support program delivery. The Land Management Delivery Officer will be responsible to:
undertake assurance functions of the Base Services Contract;
investigate and resolve complex or systemic service delivery deficiencies;
analyse responsive and out of scope service requests; and
Validate and approve invoice and payment schedules.
Subject to applicant suitability, an order of merit list may be created and used to fill other APS 5 vacancies within Defence Estate and Land Management (DELM), nationally. Requests to work remotely will be considered on merit for relevant positions.
About our Team
The Directorate Estate & Land Management (DELM) is one of seven Product Directorates within Estate Service Delivery (ESD) Branch. The Directorate has six product portfolios that it manages nationally on behalf of Defence: Estate Upkeep, Land, Environment, Animal, Water and Contamination Management.
Each product portfolio has enabling Service Delivery characteristics that support Defence capability, environmental performance, and estate stewardship. The team functions include:
End-to-end management of supply contracts;
Assurance of service delivery conformance, performance and compliance;
Judicious financial management and reporting;
Policy implementation, including technical application of environmental objectives;
Service delivery risk management and integration; and
Product optimisation and co-design: Being the voice of the customer.
Our Ideal Candidate
The products that the Directorate manages have a high profile and level of community interest, and directly underpin Defence capability, environmental performance, and responsible stewardship of the estate.
The candidate will need to demonstrate their ability to:
Apply customer centricity and adopt co-design problem solving
Prioritise work to meet business objectives, recommend solutions for issues impacting on the achievement of desired outcomes and seek advice and guidance on more complex issues.
Build and sustain relationships with team members, stakeholders and participate in team and group activities.
Work collaboratively and operate as an effective team member and provide constructive feedback.
Explain and apply the operational, technical and resources requirements of an activity and assist in the coordination and delivery.
Interpret and comply with relevant legislation, policy, procedures and plans to support outcomes.
Understand reasons for decisions and recommendations and explain to others how they are relevant to the work being undertaken.