APS 6 – Customer Relationship Manager

Australian Government Department of Defence

Job Details
2 hours ago
Full Job Description
$85,607 – $97,790 (plus Super)

Townsville – QLD

The Role

Customer Relationship staff are enthusiastic in establishing and maintaining productive working relationships between Chief Information Officer Group (CIOG), Defence Enabler partners and Defence personnel, with the aim to provide CIOG with active representation of customer issues and requirements.

Customer Relationship staff also develop and execute Customer Engagement Plans to support targeted liaison and engagement with Defence personnel to enhance their access to CIOG capabilities.

If you have a passion for delivering excellence in customer service then we want to hear from you! This position is located on Lavarack Barracks in Townsville QLD and is a Face to Face Customer Service Position.

About our Team

The Directorate of Regional ICT Services (DRICTS) acts as the Chief Information Officer Group (CIOG) representative for all products and services delivered to Defence regional bases and sites across Australia and internationally. The Directorate is specifically responsible for Deskside Support Services, Audio Visual Support Services, End User Advocacy and Relationships, Regional Project Support, Communications Security Services (COMSEC) and Regional Assurance and Governance Services.

Our team comprises a mix of Australian Public Service (APS), Australian Defence Force (ADF) and Contracted personnel located across approximately 56 major Defence bases Australia wide. We also have an Overseas Region where opportunity exists for APS to rotate through the United States of America and England.

Our Culture is one that is driven by a “One Team” approach “To be the most dedicated, trusted and proven Directorate to Customer Success in CIOG”

Our Mission is to advocate on behalf of our customers the efficient and effective delivery of Enabler Services with specific emphasis on CIOG provided services across all regions both nationally and internationally with the intent on improving the customer experience.

Our Ideal Candidate

To accomplish their goal of enhancing customer experience, our ideal candidates will have:

Strong interpersonal skills with the ability to communicate clearly and with influence;

An appetite for creating positive change in a fast-paced environment;

An innovative approach to work that applies holistic thinking towards the continuous improvement of our services;

The ability to harness information to ensure support to strategic direction;

The skills to identify and use resources wisely; and

A willingness to work independently and collaboratively as part of a high performing team.

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