APS5 Claims Delegate

Job Details
5 hours ago
Full Job Description
Salary Range: $83,013 – $86,511+ Attractive Superannuation

Contact Officer: Jeremy Batres on (03) 9602 8085

The role of a Claims Delegate within the Client Benefits Division of DVA is to enable eligible veterans to access compensation, health and other care services that promote and maintain self-sufficiency, well-being and quality of life. These services are provided for under the Veterans’ Entitlements Act (1986), the Safety, Rehabilitation and Compensation (Defence-related Claims) Act 1988 (DRCA) and Military Rehabilitation and Compensation Act 2004 (MRCA) which provide benefits for ADF and ex members who suffer mental or physical injury or contract a disease as a result of service.

Within the Melbourne teams, the Delegate role includes investigating and determining claims for injuries/diseases and related benefits and the offsetting of compensation payments.


Exercise delegations under the Veterans’ Entitlements Act (1986), the Safety, Rehabilitation and Compensation (Defence-related Claims) Act 1988 (DRCA) and Military Rehabilitation and Compensation Act 2004 (MRCA) in relation to the provision of compensation services, in accordance with policy and operational guidelines.

Provide advice and guidance to clients and providers in regards to compensation services.

Identify high risk/complex clients and implement strategies to ensure client safety, which may include referral to appropriate management areas within the Department or establishing case conferences with internal mental health professionals and team management.

Monitor and manage external provider progress.

Liaise with internal DVA stakeholders to progress cases, provide supporting information or access additional services in the Department.

Participate in representational work, this may include providing presentations to transitioning Australian Defence Force members or relevant provider groups.

Contribute to the development of a cohesive and supportive team environment.

Undertake additional duties as requested.


Applicants must be an Australian citizen to apply.


A merit pool will be established to fill non-ongoing positions for a period of up to 18 months.

Successful applicants engaged into the APS will be subject to a probation period.

DVA embraces and fosters a culture that supports diversity, inclusion and respect, where people are empowered to fulfil their potential. We welcome people with diverse skills, experiences, perspectives and backgrounds. We are dedicated and committed to attracting and recruiting Aboriginal and Torres Strait Islander peoples and encourage applications from people with disability, people that identify as LGBTQIA+ and people from culturally and linguistically diverse backgrounds. Take on a rewarding, varied, and broad career with an Australian Public Service Department that can bring balance and flexibility to your working life, while supporting you to stay connected to your community.

DVA is committed to improving the data skills and capability of our workforce to underpin our goal of becoming a leading data-driven organisation.

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability

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