ASSESSMENT & RESOLUTION OFFICER

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Job Details
Contract3 hours ago
Full Job Description
Department for Child Protection

Job reference: 510642

Location: 5000 – ADELAIDE

Job status: Short Term Contract

Eligibility: Open to Everyone

Role Status: Full Time Short Term Vacancy until 24 February 2023

Remuneration: ASO6 ($95,588- $101,109 per annum + 10.5% Super)

Role Details

DCP is seeking an Assessment and Resolution Officer to join their Executive Services team on a short term basis until 24 February 2023.

The role is responsible for:
As an Assessment and Resolution Officer, you will provide expert and timely advice and consultation services on a range of child protection related complaints based on significant discipline knowledge of government, International Standards (ISO) and specific Central Complaints and Feedback Unit policies and procedures.

About You

The successful candidate will have experience in managing extremely sensitive and complex issues, complaints and problems, and initiating, formulating and actioning solutions to resolve complaints based on the practical interpretation of policies, procedures and relevant legislation.

You will have exceptional interpersonal, written and oral communication skills, with the ability to exercise confidentiality, resilience and sound judgement that enable the provision of accurate and actionable advice to key stakeholders and clients.

About the Business

The Department for Child Protection (DCP) plays a key role in the protection of children, young people and their families within South Australia. The department provides support to vulnerable children and young people to be safe, strong and connected.

Special Conditions

To find out more about this role, including the key selection criteria and special conditions, please click on the attached role description.

Enquiries: Claire Di Carlo, Manager, Complaints Unit on 8226 6222 or email: claire.dicarlo@sa.gov.au

People of Aboriginal or Torres Strait Islander descent and/or those who have a disability are strongly encouraged to apply.

Service delivery roles within the Department for Child Protection (DCP) may be governed by one (or more) of the Emergency Management Directions, issued under the South Australian Public Health Act 2011. To be employed in such a role that is considered to be in scope, you will be required to be vaccinated against COVID-19 with a TGA approved vaccine and provide proof of vaccination status. Please discuss this with the enquiries person on the vacancy should you have any queries in regards to this matter.

To apply for this role, please click the ‘apply’ button to be re-directed to the DCP Career Portal.

Applications close: 30/11/2022 11:00 PM

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