Cabin Baggage Officer and Customer Service Officer – Gold Coast Airport

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Job Details
Part-time54 minutes ago
  • Cash handling
  • Customer service
  • Computer skills
Full Job Description
Permanent opportunity

Minimum 25 hours per week (potential to work up to 38 hours)

Immediate access to a range of employee benefits, including our free on-site parking and our generous staff travel program

Join the Jetstar team at a pivotal moment in our history. The outlook for our domestic flying is strong, our teams have never been more committed and our mission is unchanged, to offer all day, every day low fares so more people can fly to more places, more often. We are passionate about making travel accessible and enjoyable for all.

About the opportunity

Our Airport Services Team comprise of our committed team of Customer Service and Cabin Baggag Officers. Our team are often our first point of contact for our customers. They are the face of Jetstar and play an integral role in ensuring that our customer’s experience the Jetstar values through the delivery of exceptional customer service.

Our team at Coolangatta Airport are now searching for customer service superstars to join us in the roles of Customer Service Officers and Cabin Baggage Officers. The current opportunities are on a permanent part time basis, with weekly hours ranging from 25-38.

You will play a critical role in ensuring that our customer’s service experience is continually delivered to the highest standard from the moment they check in, until the time they board. As such, we are searching for highly motivated team players with a customer centric approach to work. This is a fast paced, sometimes demanding environment, so you’ll be expected to thrive under pressure and have the ability to handle several challenges at once. A great attitude, professional presentation and the experience to handle a busy and dynamic customer service environment will be the key to your success in this role.

The role

Our team members enjoy the flexibility of operating on a rotating roster, including weekends and public holidays.

As a Cabin Baggage Officer (CBO), you will be responsible for:

Providing superior service to our customers, including taking a professional approach that upholds the company’s service standards and culture

Liaising with our passengers at the boarding gate, weighing and measuring cabin baggage and charging applicable fees where required

Working as part of a productive pro-active team environment with Airport Management, Customer Service Officers, Cabin Crew and Baggage Handlers to deliver an efficient turnaround at airports

Handling cash and/or credit card transactions

Discreet, professional handling of customers with excess carry-on baggage

Representing the company image through uniform presentation, grooming excellence and customer service delivery

Complying with company OHS and regulatory responsibilities and standards

Monitoring and operating automated tools and systems, as trained, maintaining and delivering the ground service product to agreed company standards.

As a Customer Service Officer (CSO), you will be responsible for:

Providing a high level of customer service at check-in, kiosk or on the concourse as passenger’s board flights

Service desk duties, including processing bookings, reservations, handling late flights and excess booking payments

Baggage service area duties, including handling mishandled baggage and lost property

Manual duties including assisting special needs passengers to the gate

Maintaining accurate communications between customer service and other Jetstar teams

Ensuring aviation safety and security compliance relating to passengers and baggage.

About you

To achieve success in this role, you will bring:
A strong working performance history and demonstrated flexibility in your availability

A superior safety focus and customer service orientation

A high energy, can-do approach coupled with affiliation with the Jetstar Values & Behaviours

As the ‘face’ of Jetstar, an immaculate sense of personal presentation, in line with the highest professional standards of the industry

Strong communication coupled with a measured approach to conflict resolution when handling delayed or upset customers

Excellent computer and cash handling skills

The ability to work on a rotating roster.

Please note: Under the Qantas Group COVID-19 Vaccination Policy all Australia-based new employees of a Qantas Group entity must be fully vaccinated with an Approved COVID-19 Vaccine and provide Evidence of Vaccination by uploading your Digital Vaccination Certificate to Workday (our HR information system). There are different compliance dates for different workgroups under the policy. You will be provided with relevant information, including the compliance date during the recruitment process.

What’s in it for you

Our team members enjoy access to unlimited heavily discounted fares to destinations all over the world – not only for team members, but for their favourite travel companions too. Our staff travel benefit includes discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel. Discounts can be used within the Jetstar Group airlines, Qantas and other partner airlines.

Access to a range of salary packaging and leave benefits.

As a member of the Qantas Group, you will have the opportunity to build a career across multiple functions, locations and airlines.

Structured programs and resources to support your health and wellbeing and development.

About Jetstar

The Jetstar Group is one of the largest low-cost airline groups in the Asia Pacific by revenue and has flown more than 300 million passengers since it launched in 2004. Collectively the Jetstar Group offers more than 5,000 (pre-COVID) flights a week to 58 destinations in 18 countries and territories across the Asia Pacific region. The Group operates a fleet of more than 90 aircraft, including Airbus A320, Airbus A321 and Boeing 787-8.

Jetstar’s mission is to offer all day, every day low fares to enable more people to fly to more places, more often.

Inclusion and Diversity

Jetstar is an equal opportunity employer, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application

Please note: Presently, applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.

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