Call Centre Customer Service (Roadside Assistance)

Apollo Motorhome Holidays

Why choose to join Apollo?

  • Penalty rates for weekend and public holiday work
  • Ongoing support and training
  • Opportunities for global career progression
  • Access to product trials free of charge (Motorhome holidays anyone?)
  • A fun and supportive company culture

At Apollo our customers are our guests. Our aim is to provide the best experience to everyone, every time. We have been helping our guests enjoy unforgettable road travel experiences since 1985, our Apollo guests travel from all corners of Australia, NZ and the globe to visit Australia and New Zealand and travel in an Apollo Campervan or Motorhome.

About the Role:

You will be the voice on the end of the call if any guest requires assistance while on their road trip.

Our Apollo Assist team provides the support they need to continue enjoying their holiday. In this role you would be providing our traveling guests with solutions over the phone ranging from quick & easy troubleshooting to more complex logistical solutions in order to get vehicles repaired and guests back on the road.

This position is based at our Global Head Office in Northgate, Brisbane, and is a permanent full-time role with approximately 38 hours per week plus some reasonable additional hours on a ten day per fortnight roster. Shifts are between 5:30am – 5:30pm and overtime and penalty rates apply. This position requires some weekend shifts as per roster.

About us

For over 35 years Apollo Motorhome Holidays has offered unforgettable RV holidays to guests across the world. As one of the world’s largest RV companies, Apollo operates a rental fleet of thousands of vehicles throughout Australia, New Zealand, North America, the UK and Europe.

Job Type: Full-time

Salary: $28.00 per hour

Benefits:

  • Employee discount
  • Employee mentoring program
  • Free drinks
  • Free food
  • Referral program

Schedule:

  • Day shift
  • Monday to Friday
  • Weekend availability

Supplemental pay types:

  • Overtime pay
  • Penalty rates

Work Authorisation:

  • Australia (Required)

Work Location: One location

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