Casual Customer Service Officer SA

Hearing Australia

Job Details
Part-time | Casual1 hour ago
  • Customer service
  • Microsoft Office
Full Job Description
Casual Customer Service Officer

Casual position – ideal candidate will be flexible to work Monday to Friday across Adelaide, Modbury, Marion and Noarlunga Hearing Centres

Excellent for a quicker learner who has exceptional customer service skills and is able to work autonomously

This role will give you the opportunity to learn new skills – training will be provided on minor hearing aid repairs

$34.29 per hour plus 15.4% superannuation

Hearing Australia is the country’s largest hearing services provider, with an international reputation for excellence. We are currently undergoing an exciting transformational journey, repositioning our brand and workplace culture, to ensure our customers are at the heart of everything we do. When you change lives, it’s more than just a job.

What we are looking for is a caring and friendly nature, an open mind and a flexible ‘can do’ attitude. The suitable candidate will provide support to our friendly teams at our Adelaide, Modbury, Marion and Noarlunga Hearing Centres as required.

The key responsibilities of this role include but are not limited to:

Positively greet clients, attend to all counter and telephone enquiries

Confirmation of appointments

Liaising extensively with our clients, whom are children, young adults, children with additional needs, complex need adult clients and the elderly whom can come from multicultural & Aboriginal and Torres Strait Islander backgrounds

Reception and general administration duties includes booking client appointments, processing claims, data entry, requiring accuracy and attention to detail

Proactively identify client needs and offer professional advice on assistive listening devices

Minor hearing aid repairs, accurate checking and management of the repairs

Demonstration the use of hearing aids and provide practice to clients

Cash handling, settling of banking end of day

General administrative duties

The successful candidate must have:
Experience in providing exceptional, friendly and client centered customer service within an administrative / reception environment

Intermediate/advanced level computer literacy with intermediate/advanced skills in Microsoft Office and a working knowledge of iPad applications

Excellent interpersonal and communication skills (written and verbal) with the ability to take initiative, be innovative and solve problems in a professional and approachable manner

Able to work both independently and as part of a team, with a flexible and self-motivated approach to work and the ability to accept responsibility and take ownership to achieve outcomes

A current driver’s licence and a reliable vehicle

About Hearing Australia

For the last 75 years, Hearing Australia has delivered expert hearing care for over 1 million Australians of all ages and we have come a long way in a changing world, but one thing hasn’t changed – that is our commitment to putting all Australians at the very heart of everything we do.

When you change lives, it’s more than just a job!

CLICK APPLY to join our 450 passionate Audiologists to help more people across the nation rediscover the sounds they love!

We will require the successful candidate to be willing to have a Police Check conducted (we pay) and must have rights to work in Australia.

The health and safety of our customers and employees is our highest priority and Hearing Australia has implemented a COVID-19 Vaccination Policy. This requires certain roles that are required to work directly with clients, research participants or vulnerable community members to have at least two doses of a prescribed COVID-19 vaccination. If your role requires you to work in aged care or disability care settings, you may also be subject to vaccination requirements required by State or Territory health departments.

Successful applicants will be required to provide evidence of COVID-19 vaccination or approved exemption prior to commencement.

Why work for Hearing Australia?

At Hearing Australia, our essence and purpose is to be caring and to have a positive impact. Everything we do reflects these values out in the community and with our hearing centres across the country. A career with us is rewarding because you are helping to positively impact people’s lives and improve Australia’s hearing health.

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