Chat/Text Specialist (WFH)

Wolf Creek Metal Worx Inc

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Provide accurate information and updates as related to new orders, resupplies, pickups, and/or exchanges
  • Resolves patient/referral complaints and escalations with urgency by the identifying problem, troubleshooting of equipment and/or coordinating appropriate corrective action
  • Comply with and adhere to all regulatory compliance areas, policies and procedures, and best practices
  • Follow quality program guidelines and procedures for all transactions to ensure that we give the best service to all customers
  • Performs other duties as required

SKILLS, KNOWLEDGE AND ABILITIES

  • Assess problems & identify solutions
  • Professional verbal and written communication
  • Effective listening, paraphrasing, and summarization
  • Personal accountability and emotional intelligence
  • Time management and reliability

Job Types: Full-time, Part-time

Salary: $28.16 – $41.25 per hour

Benefits:

  • Dental insurance
  • Work from home

Schedule:

  • 8 hour shift
  • Flexible hours
  • Monday to Friday

Supplemental pay types:

  • Christmas bonus
  • Overtime pay
  • Performance bonus
  • Signing bonus

Work Location: On the road

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