Claim Specialist

Job Details
Full-time5 hours ago
Qualifications
  • Analysis skills
  • Customer service
Full Job Description
Primary Details

Time Type: Full time

Worker Type: Employee

Your part in a changing world

At QBE, our purpose is to enable a more resilient future.

We’re an international insurer and reinsurer with a local presence in 27 countries.

Leveraging our deep expertise and insights, QBE offers commercial, personal and specialty products and risk management solutions to help people and businesses manage risks, build strength and embrace change to their advantage.

We’ve been cultivating resilience since 1886, when our founders started a marine insurance company in Townsville, Australia to give early pioneers a safeguard against uncertainty.

Today, we employ more than 11,600 people around the world, and our product portfolio includes property, motor, crop, energy, marine and aviation insurance.

The opportunity

This strategic role will see you manage complex Workers Compensation claims, provide high levels of claims service to our customers and achieve outcomes for injured people:

Manage complex workers compensation claims including but not limited to:

capped and uncapped common law, new employer return to work goal, psychological injuries and disputes in liability

Formulate and execute strategies to achieve outcomes on complex claims

Support team and wider business with strategic collaboration

Establish effective communication networks with both internal and external stakeholders

Respond to client requests in accordance with service standards

Negotiate settlements of claims within authority levels

Work closely with our legal panel to achieve excellent claims outcomes

Support the implementation of QBE’s Claims strategy to enable delivery of overall business targets

Maintain current knowledge of insurance guidelines and policy changes and modifications

Comply with all legislation, industry codes and company policies

Your story so far

Experience in a similar role within the insurance industry

Sound knowledge of WA Workers Compensation legislation

Strong customer service skills with ability to influence and engage key stakeholders in high risk or complex claims

Problem solving and analytical skills

Conflict resolution & negotiation skills

Verbal and written communication skills

An interest in developing your coaching, educating & mentoring skills

We are here to support you

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance

‘Thriving at Our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice

12 weeks’ gender-equal flexible leave for all new parents, including paid super

The ability to maximise retirement savings through voluntary super contributions and company matching

Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums

Additional leave and support through QBE’s Family Domestic Violence First Responder Network

Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

We value our employee’s experience with us and are proud to have been recognised for the following awards:

2021 LinkedIn Top Employer & HRD Employer of Choice

2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards

Gold Employer status for 2019 & 2022 Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion

Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates

Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)

Join us.

Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE takes a risk and compliance approach to vaccination and strongly encourages our employees to be vaccinated. All roles in Victoria and Northern Territory require full COVID-19 vaccination and for vaccination status to be maintained in line with government requirements. Other roles may also require that full vaccination status be maintained. We will ask you to share your status as part of the application process. We won’t be able to progress with applications where candidates choose not to disclose their status for roles that require vaccination in line with our risk and compliance approach.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com.

Application Close Date: 18/08/2022 11:59 PM

How to Apply:
To submit your application, click “Apply” and follow the step by step process.

Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

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