Cusotmer Success (Remote)

  • Full Time
  • Perth

CRM Online Philippines Branch


Fieldmagic is a modern cloud-based field service and asset management platform for site managers, contractors, and organizations looking to increase compliance while driving field service efficiency. It is a software offering CRM, quoting, scheduling, billing, reporting & offline mobile app.

We believe in designing easy to use, and most importantly, fast software. That’s why at Fieldmagic we are continually innovating our products to provide our customers with the necessary tools to deliver great customer experiences and manage their operations with fewer clicks, and greater efficiency.

Job Responsibilities:

  • Assist in onboarding new customers
  • Analyze customer data to improve customer experience
  • Help in improving onboarding processes of customers
  • Assist in designing and improving user documentation, tutorials, and other communication material
  • Mediate between clients and the organization
  • Handle and resolve customer requests and complaints in a timely manner using Freshdesk
  • Minimize customer churn through proactive support and maintaining strong working relationships with all customers
  • Aid in product design and product development, acting as an advocate for customer needs
  • Provide technical support to customers
  • Liaise with QA and Developers team to assist


  • Candidate must possess at least Bachelor’s/College Degree in Information Technology, Marketing or any equivalent
  • At least 2 Year(s) of working experience in the related field is required for this position
  • With a proven track record in marketing and customer technical support
  • Strong analytical skills to easily evaluate client’s needs and make recommendations
  • Shows a high level of competency through technical understanding
  • Persuasive, and influential written and verbal communication skills
  • Articulate and confident demonstration skills and a professional telephone manner
  • Strong interpersonal skills
  • Detail Oriented
  • Ability to handle complex situations with a positive attitude and professionalism
  • Excellent planning, organizational, and time management skills
  • Self-motivation and a competitive, results-driven attitude
  • Preferably can read and write SQL scripts but not required
  • Location: Philippines and Africa
  • Willing to work on different shifts

Job Type: Full-time

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