Customer Adviser

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Job Details
Part-time | Permanent1 hour ago
Qualifications
  • Customer service
Full Job Description
Work type: Permanent Part time

Location: Aust – QLD Regional

Kickstart your career in Banking & become part of Australia’s most respected bank

Exciting customer service role – no two days are ever the same!

Deliver an exceptional service to our customers & help them achieve their financial goals

Work in a collaborative & inclusive team environment & as part of your local community!

Maintain a perfect work / life balance in this fantastic part-time role with NAB

Your new role awaits…

Our Retail staff really are the face of NAB – and this Customer Advisor role is no exception! This is a fantastic opportunity to showcase your customer service skills and deliver a memorable experience to our customers in each and every interaction. Supporting our Kingaroy branch, you will deliver a high level of service to customers whilst processing general banking transactions, answering their questions and queries, and educating customers on NAB’s suite of products and services that will add value to their banking package! No two days are ever the same in our Retail roles, so if you’re inspired by working as part of a vibrant, energetic team whilst helping customers kick their goals, then this is a fantastic opportunity for you!

HOURS: 9.15am – 4.15pm Monday to Thursday and 9am – 5.15pm Fridays. You must be able to work across 5 days per week (Mon – Fri).

A typical day for me will look like…

Engaging with customers and delivering an outstanding, signature service with every interaction

Maintaining an in-depth knowledge of NAB’s products and services, informing customers of suitable options that best suit their needs

Completing over-the-counter account opening, unsecured lending and deposit product activities

Demonstrating our Smarter Banking options (self-service and digital) to customers to help make banking with NAB an awesome experience

Continuous training and development to support your career aspirations

What you will bring…

A passion for delivering an amazing experience to customers, with the will to go the extra mile!

An ability to work collaboratively as a team and a will to deliver NAB’s signature customer experience

Resilience, self-motivation and lots of energy!

A keen eye for detail to ensure transactions are completed efficiently and accurately

An appreciation for inclusion and the diversity of our customers

All new Customer Advisors receive NAB’s tailored onboarding and training program to ensure they are set up for success! As a reward for your passion for helping customers, we offer a multitude of financial and lifestyle benefits including an attractive base salary, fantastic career-growth opportunities, as well as the support of the NAB brand boldly backing you as you deliver an amazing experience to our customers!

A diverse and inclusive workplace works better for everyone

At NAB, we are intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It is a huge part of what makes NAB such a special place to be.

More focus on you

We are committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities. For more information, please click here.

Join NAB

If you think this role is the right fit for you, we invite you to apply. If you require any reasonable adjustments to the recruitment process or the role, please let the recruitment consultant know.

To be eligible to apply, you must have Australian or New Zealand citizenship or Australian permanent residency status. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.

Please note unsolicited CVs from agencies will not be accepted.

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