Customer Care Assistant

Tutors SA

Customer Care Assistant – One position
Part Time
Campbelltown, SA
Immediate Start

The Opportunity:

The Donash Education Centre is a leading and successful education establishment in South Australia, supporting three leading tuition institutes – Tutors SA, STEM Centre Australia and MedPrep.

At Donash, we teach and mentor students from Reception – Year 12 students as well as tertiary students. We have more than 650 enrolled students overall, and more than 45 highly passionate, qualified and experienced teaching staff from various fields.

We are looking for a motivated and enthusiastic Customer Care Assistant to provide high level customer service and support in administrative, centre operation tasks at the centre on a part time basis.

The role will require a fixed shift of 15 – 20 hrs/week during the centre operation hours. The right candidate will be based at our centre in Campbelltown, performing administration and receptionist duties such as handling parent and student enquiries at the centre as well as administrative duties as assigned.

Who We Are?
Donash Education Centre supports three leading tuition institutes in South Australia, teaching and mentoring students from Reception – Year 12 (primary, middle, high, SACE/IB) students, and tertiary students. We have more than 650 enrolled students overall, and more than 45 highly passionate, qualified and experienced teaching staff from various fields.

Tutors SA is specialised in providing highly successful small group and individual tuition following the Australian, SACE and IB Curriculum. We have developed a reputation to successfully improve the core skills of our students by having their long-term goals set in mind for a sustainable growth.

STEM Centre Australia is focused on enhancing students’ interest in Science, Technology, Engineering and Mathematics (STEM) related subjects by offering several STEM-focused courses.

MedPrep offers UCAT courses targeting the preparation for admissions test conducted by the UCAT ANZ Consortium of universities in Australia and New Zealand for their medical, dental and clinical science degree programmes.

Who are we looking for?
We are looking for vibrant and outgoing candidate who possess a minimum of 1 year working experience in customer service/sales/administration or related fields. University students with relevant experience are encouraged to apply.

  • Demonstrate that they can provide superior customer service to both internal and external stakeholders (tutors, students, parents, team members)
  • Demonstrated ability to handle face-to-face and phone enquiries, feedback and/or complaints
  • Follows workplace procedures and systems effectively.
  • Advanced level in MS Office, especially in MS Excel, Outlook and Word
  • Ability to work effectively under pressure
  • Highly reliable and flexible
  • Pleasant personality with high standards of customer service in mind
  • Exceptional communication skills
  • Quick learner, capable of efficiently multitasking and be proactive
  • Able to make quick and sensible decisions in critical situations
  • Perform tasks diligently with great attention to detail
  • Proficient in learning and adopting to use school management systems and marketing tools used by the business
  • Works well independently and as a team with other team members and clients from diverse cultural backgrounds
  • Professional appearance and friendly and caring attitude
  • Ability to follow instructions accurately and in an ongoing manner with care

Responsibilities

1. Customer Care tasks

  • Be the first point of contact for all initial enquiries from parents and students about courses, enrolments, initial assessments, classrooms and locations.
  • Answer incoming calls, emails and handle enquiries to direct them to the relevant team member
  • Support parents and students with policies, fee payments and feedback/complaints.
  • Coordinate and liaise with tutors to ensure accurate student attendance
  • Handle any class cancellation/ replacement class request

2. Supporting tutors

  • Assist to arrange relief tuition when required.
  • Support tutors with course material printing, scanning and filing of documents
  • Assist tutors with Technology set-ups prior to online classes.
  • Facilitate the Initial Assessment process for Reception – Year 10 students:
  • Administering and scoring assessments
  • Providing results updates
  • Communicating results to the operations team

2. Administration tasks

  • Maintain a tidy reception area
  • Opening and closing the centre and ensure a welcoming environment
  • Monitor stock level for books and stationeries

Role and work hours:

*minimum of 15 hours will be allocated during the following time frames.*

Thursdays 4.00pm – 9:00pm: 5 hrs

Saturdays 8:30am -1:15pm: 4.75 hrs

Sunday 9.15am – 5.15 pm: 7.5 hrs

(17.25 hrs per week approximately)

It is expected the successful candidate to be available to perform relief other receptionist shift as required from time to time.

This job description covers most of the expected tasks for the role. Any other related tasks may come up and assigned to the staff from time to time, in which the staff member will be informed in advance.

Sound like you?

If so, please submit your CV and a short cover letter explaining why you would be suitable for this position. Call Operations Coordinator Katharine on +61 08 8166 7579 for any queries that you have regarding the role. Please note that applications may be processed even before the published deadline.

Application Deadline: 03 February 2023

Expected Start Date: Immediate

Job Types: Part-time, Permanent

Job Types: Part-time, Permanent

Salary: $25.00 – $27.50 per hour

Benefits:

  • Dental insurance

Schedule:

  • Fixed shift
  • Shift work

Ability to commute/relocate:

  • Campbelltown, SA 5074: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • High School (Year 12) (Preferred)

Work Authorisation:

  • Australia (Preferred)

Application Deadline: 03/02/2023

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