Customer Onboarding Analyst

Bank of Queensland

Job Details
Full-time1 hour ago
  • Paid volunteer leave
  • Employee assistance program
  • Parental leave
  • Customer service
Full Job Description
About the Role

This newly created opportunity within our Finance, Transformation and Operations division will be responsible for assisting to onboard new to bank customers. In accordance with BOQ’s KYC standards, you will be responsible for correctly identifying customers to ensure compliance at all times. This role will involve conducting inbound and outbound calls to ensure all details are correct.

Key responsibilities include:
Ensure all bank policies and regulatory obligations are met when identifying new to bank Non-Individual customers for onboarding

Onboard new to bank Non-Individual and related Individual customers in line with the bank’s AML/CTF program

Engage key stakeholders for procedural uplift

Support, motivate and coach the team in meeting individual and team targets

Ensuring timely, accurate and efficient completion of initial and ongoing KYC/Customer Due Diligence in line with the bank’s AML program.

Maintain confidentiality of customer information in line with internal policies

About you

This candidate will ideally bring experience in a customer service environment with exceptional problem solving and client focus skills. You will also have an analytical mindset with the ability to manage your time well.

Banking or finance experience would be highly advantageous for this role.

About Us

BOQ is one of Australia’s leading regional banks and provides a genuine alternative for Australian financial services customers and employees. Our purpose is to create prosperity for our customers, shareholders and people through empathy, integrity and by making a difference. Our ambition is to be known as the bold challenger bank; with multi-brands that are digitally enabled with a personal touch.

BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community.

BOQ’s Inclusion vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

In 2021 BOQ Group was awarded a Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality citation.

Our Benefits

Flexible working arrangements

Discounted financial products

Salary sacrificing options

Paid parental leave with no minimum

Paid volunteer days

Purchase annual leave

BUPA Corporate Plan

Employee Assistance Program (EAP)

A ‘zero tolerance’ to Domestic and Family Violence (DFV) with active support for employees experiencing DFV

Accessible work support through various practices, systems, office adjustments

Gym, shopping, technology and travel offers

5 employee diversity network groups focusing on; First Nations Reconciliation Council, Proudly ME (LGBTIQA+), Multicultural, Gender and Early Career.

BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index.

How to Apply

To apply for this role please follow the links or apply via our Careers Page.

The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Job Reference: BOQ01971

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