- Computer skills
Work type: Full time
Categories: Management, Customer Service
At Qube, we recognise that our people are our most important asset and are the engine that drives our organisation, playing a vital role in ensuring our business achieve our objectives and deliver on our commitments.
By choosing to work at Qube you will be choosing to work at Australia’s largest integrated provider of import and export logistics services with a market capitalisation in excess of $5.7 billion as at 30 June 2021. We operate in over 135 locations across Australia, New Zealand and South East Asia with a workforce of over 7,000 employees.
About the role
As a Customer Service Centre Shift Manager you will lead a team for the live running of train operations to ensure that services are effectively and efficiently delivered to meet both internal and external customer expectations.
Role Location: Moorebank, NSW
Status: Full Time – Position will require working shift work
What your role will look like:
Overseeing the management in train crew rostering changes within the live run period
Providing leadership in the delivery of customer service
Communicating with track access providers, customers, train crew, maintenance providers and terminal staff to achieve the required service delivery
Compiling and reporting in shift diaries
Lead in managing incident and fault reporting
Lead in managing contingency planning to achieve the optimum result in service delivery
What you can bring to the role:
Proven problem solving and decision making skills
Computer and keyboard skills
Strong customer focus
Ability to establish and maintain good business relationships
Ability to lead, organize, control and coordinate activities in an operational environment
High level of communication skills
Commitment to safety
Ability to mentor and motivate a team
Relevant qualifications or previous experience in planning and coordinating resources in transport operations
Access to QubeCare our employee wellbeing program
Access to our Employee Assistance Program
A commitment to develop you to your full potential
Performance based bonus
Qube recognises the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from people of all genders, ages and backgrounds. Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected on their unique strengths and characteristics.
If you would like to know more information about how we are supporting our employees, you can view our policies and benefits here https://qube.com.au/.
If you want to invest in your future and we will help you reach your full potential.
Advertised: 24 Jun 2022 AUS Eastern Standard Time
Applications close: 24 Jun 2022 AUS Eastern Standard Time