Customer Service Centre

Job Details
Full-time31 minutes ago
  • Computer skills
Full Job Description
Job no: 494264

Work type: Full time

Location: NSW

Categories: Management, Customer Service

About us

At Qube, we recognise that our people are our most important asset and are the engine that drives our organisation, playing a vital role in ensuring our business achieve our objectives and deliver on our commitments.

By choosing to work at Qube you will be choosing to work at Australia’s largest integrated provider of import and export logistics services with a market capitalisation in excess of $5.7 billion as at 30 June 2021. We operate in over 135 locations across Australia, New Zealand and South East Asia with a workforce of over 7,000 employees.

About the role

As a Customer Service Centre Shift Manager you will lead a team for the live running of train operations to ensure that services are effectively and efficiently delivered to meet both internal and external customer expectations.

Role Location: Moorebank, NSW

Status: Full Time – Position will require working shift work

What your role will look like:
Overseeing the management in train crew rostering changes within the live run period

Providing leadership in the delivery of customer service

Communicating with track access providers, customers, train crew, maintenance providers and terminal staff to achieve the required service delivery

Compiling and reporting in shift diaries

Lead in managing incident and fault reporting

Lead in managing contingency planning to achieve the optimum result in service delivery

What you can bring to the role:
Proven problem solving and decision making skills

Computer and keyboard skills

Strong customer focus

Ability to establish and maintain good business relationships

Ability to lead, organize, control and coordinate activities in an operational environment

High level of communication skills

Commitment to safety

Ability to mentor and motivate a team

Relevant qualifications or previous experience in planning and coordinating resources in transport operations


Access to QubeCare our employee wellbeing program

Access to our Employee Assistance Program

A commitment to develop you to your full potential

Performance based bonus

Competitive remuneration

Qube recognises the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from people of all genders, ages and backgrounds. Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected on their unique strengths and characteristics.

If you would like to know more information about how we are supporting our employees, you can view our policies and benefits here

If you want to invest in your future and we will help you reach your full potential.

Advertised: 24 Jun 2022 AUS Eastern Standard Time

Applications close: 24 Jun 2022 AUS Eastern Standard Time

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