Customer Service Consultant – Balcatta

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Job Details
Full-time | Part-time | Permanent5 hours ago
Full Job Description
Customer Service Consultant – Balcatta – 1034

Primary Location WA-Perth – North-Balcatta Office

Organization Customer Service

Permanent (full time & part time) opportunities based in Balcatta with flexible working arrangements

Free onsite parking & free onsite gym

Opportunity to undertake a Certificate III in Business (we pay)

What will 2023 have in store for you?

How about a new job working as a Customer Service Consultant in Balcatta?

Picture this!

You pull up to work and have free onsite parking.

You walk through the door and feel the energy from your fun and vibrant team.

“The atmosphere is buzzing, there’s always something happening” – Vicky.

You delight your customers daily and leave no stone unturned to find the right solution.

You take calls about bills, leaks, house moves, and technical issues (some calls may be challenging so you need to quickly bounce back from difficult conversations).

If you enjoy thinking on your feet and reacting quickly, this is the perfect job for you.

This position is advertised under Section 51 of the Equal Opportunity Act 1984. We are seeking to increase the diversity of our workforce to better meet the differing needs of our customers and to improve equal opportunity outcomes for our employees. Aboriginal Australians are encouraged to apply.

What you’ll love about the role:
You will be surrounded by a deeply knowledgeable, supportive team and you will receive extensive training.

Competitive starting salary of $62,139 plus superannuation (total remuneration $68,664 for full time consultants)

Structured annual performance reviews to grow your salary and pathways for development

Access to long service leave pro rata after 3 years of service

An additional 2 wellbeing leave days each year (pro-rata for part time)

A staff social club with discounts for entertainment and attractions

Multi-channel contact centre, offering opportunities for you to demonstrate your exceptional communication skills through various channels, email, webchat and phone calls

Flexible working arrangements with working from home options

Opportunity to undertake a Certificate III in Business (which we pay for).

Free onsite gym and free onsite parking

Opportunities available:
Full time hours are 37.5 hours a week (5 days per week, 7.5 hours a day)

Part time hours are 25 hours a week (5 days per week, 5 hours per day)

Opening hours 7am – 5pm – You’ll need to be available and flexible to work between these hours

Please note part time you will be required to work full time for the initial training of 6 weeks

Apply Now:
Only a simple CV is required (highlighting how your skills and expertise could be put to good use). We have a few questions we would like you to answer in your application

Applications close 29th November 2022

As part of the recruitment process you will be required to complete Pre-Employment screening which may include a medical, qualification check, police clearance and Australian working rights check.

We reserve the right to withdraw this ad prior to the closing date.

Our commitment to a diverse and inclusive workplace:
Water Corporation is committed to creating a workforce that reflects the diversity of our customers and our community. How we will achieve this is outlined in our Diversity and Inclusion Strategy and People and Safety Strategy.

We acknowledge the different skills, experiences and perspectives that people from diverse backgrounds including, race, ethnicity, disability, age, gender identity and sexual orientation bring to the workplace, will only strengthen our workforce. We are committed to ensuring that our workplace is inclusive, where all our people feel that they belong, are valued, respected and have equal access to opportunities and resources.

We encourage applications from our key priority communities – Aboriginal and Torres Strait Islander people, people with disability, women, youth and people from culturally and linguistically diverse backgrounds.

We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment wherever possible by offering reasonable adjustments including adjustments in our recruitment, selection and appointment processes.

Applicants with disability who require adjustments in the recruitment process, or alternative methods of communication, can contact a Recruitment Officer at or 9420 2000.

To learn more about our commitment to diversity and inclusion please visit our website.

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