Customer Service Consultant – Service Desk – SecurePay

Job no: 522124
Brand: SecurePay
Categories: Retail & Customer Service
Work type: Permanent Part Time
State: VIC
Location: Melbourne

What you’ll be doing:

The role involves day to day service desk support, providing operational first line support to customers. You will be a SecurePay product champion (SME), communicating with customers in a professional, timely and effective manner in accordance with agreed processes and service levels. You will be an effective problem solver and able to prioritise customer requests within defined guidelines.

  • 20 hours per week with hybrid working arrangements available.

  • You will identify and resolve incidents within agreed SLAs, ensuring 1st line resolution is achieved wherever possible.

  • You will log, prioritise, assign, track and respond to incidents and requests in a timely manner meeting agreed SLAs.

  • You will keep users and other interested parties informed of progress throughout the lifecycle.

  • You will maintain support documentation of tools that are used by the service desk.

What we’re looking for:

  • Minimum 2 years experience in a helpdesk role.

  • Foundation knowledge of Information Technology Service Management related trends and themes (e.g. ITIL/ISO20000).

  • ITIL Foundation Certification preferred.

  • Ability to present complex technical and operational information in simple, business language.

  • Awareness of Payment Gateway and eCommerce platforms preferred.

About Australia Post Group

Australia Post is Australia’s trusted brand and is transforming to become a global leader in eCommerce. To keep us there we continue to invest in the latest technologies and best practices. This role is your chance to make your mark, with some of the best talent around, playing a critical role in driving the ongoing success of Australia Post.

We really value a diverse and inclusive culture, and encourage applications from people of all ages, genders, indigenous Australians and those with a disability.

To register your interest with our careers team, click ” and please remember to upload your details and your most recent resume.

Advertised: 22 Jun 2022 AUS Eastern Standard Time
Applications close: 30 Jun 2022 AUS Eastern Standard Time

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