Customer Service – Multiple Entry Level Positions

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Job Details
Permanent4 hours ago
Full Job Description
Exciting opportunity to kick start your corporate career! Join this growing organisation with excellent culture in the CBD

The Company

This national organisation specialises in variety of products and focuses on growth and providing an optimum level of customer service at all times.

The Role

You will be the first point of contact for many queriers in regard to payments and refunds. Some of the duties will include:

Provide exceptional customer service over phone and email in a timely manner

Take ownership and see customer requests through from start to finish

Accurately lodge all cases and solving customer queries and relevant details in Salesforce

Maintain knowledge of a variety of relevant business systems, proactively troubleshoot and identify potential faults promptly

Have an ability to navigate multiple systems while talking on the phone

Take high volume of inbound calls

Please note that there are multiple positions available on a rotating roster from Monday to Sunday roster between 7:00am to 12:00am.

About You

You have excellent phone manner and communication skills

You have excellent problem-solving skills, with the ability to be proactive and take ownership

You have the ability to multitask and handle challenges in an efficient and effective manner

You are switched on and personable and have strong attention to detail

You are computer literate and willingness to learn new skills

You have previous call centre experience or come from hospitality or retail background

You have the ability to display a high level of resilience, remaining calm in high-pressure situations

Please send your resume by clicking on the apply button or for further information, contact our Melbourne office on 03 9691 3663.

Learn more about our Melbourne recruitment services:

Job Reference No: 06810-0012444608 SJ

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