Customer Service – Part Time


Job Details
Part-time | Permanent3 hours ago
  • Customer service
  • Call centre
Full Job Description
Call Centre-Customer Service Consultant to join our team on a perm Part-time basis in the Port Melbourne

Your New Role:
In this role, you will be an important member of the Customer Service team reporting directly to the Customer Service Manager where you will provide phone and email customer service, sales, and support. The core responsibilities in this role include:

Receiving inbound calls and email inquiries from Commercial and Residential customers

Proactively making outbound calls to our existing customers to promote our products and services

Resolving customer queries quickly and accurately

Scheduling pest services for residential customers

Converting incoming inquiries into sales opportunities

Liaising with your fellow colleagues

Meeting calls and internal sales targets

Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance.

What you need:
Experience working in customer service or call center environments (essential)

This is an office-based role so you must be based in Melbourne.

Demonstrated experience in phone sales and converting inquiries into sales

Capable of working with multiple database systems and email programs with experience in word and spread-sheet packages desirable

Proficient with communicating verbally and electronically

Able to work calmly under pressure while multi-tasking

Proven problem-solving skills

Ability to focus on delivering a ‘wow’ experience to customers

Ability to work in a team environment to support fellow colleagues

Professional, reliable, and punctual.

Accurately enter data into systems

What you get in return

excellent working hours 11am – 3pm Monday – Friday

$58,000 + Super pro rata

Outstanding culture

What you need to do now

Please send your CV to

LHS 297508 #2757989

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