HAYS
- Customer service
- Call centre
Your New Role:
In this role, you will be an important member of the Customer Service team reporting directly to the Customer Service Manager where you will provide phone and email customer service, sales, and support. The core responsibilities in this role include:
Receiving inbound calls and email inquiries from Commercial and Residential customers
Proactively making outbound calls to our existing customers to promote our products and services
Resolving customer queries quickly and accurately
Scheduling pest services for residential customers
Converting incoming inquiries into sales opportunities
Liaising with your fellow colleagues
Meeting calls and internal sales targets
Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance.
What you need:
Experience working in customer service or call center environments (essential)
This is an office-based role so you must be based in Melbourne.
Demonstrated experience in phone sales and converting inquiries into sales
Capable of working with multiple database systems and email programs with experience in word and spread-sheet packages desirable
Proficient with communicating verbally and electronically
Able to work calmly under pressure while multi-tasking
Proven problem-solving skills
Ability to focus on delivering a ‘wow’ experience to customers
Ability to work in a team environment to support fellow colleagues
Professional, reliable, and punctual.
Accurately enter data into systems
What you get in return
excellent working hours 11am – 3pm Monday – Friday
$58,000 + Super pro rata
Outstanding culture
What you need to do now
Please send your CV to Kelly.Daines@hays.com.au
LHS 297508 #2757989