Customer Service Technician

Company Overview

Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home.

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.

Department Overview

We have an exciting opportunity for an Customer Support Technician (CST) to join us at Motorola Solutions. We can offer you a permanent full time stable role, working and supporting our key government clients.

We welcome Graduates to apply!

Job Description

Your new role will include but not be limited to the following:

  • The Customer Support Technician provides technical support and coordinates activities within the Motorola Network Operation Control Center (NOCC), verifying swift and accurate response to all alerts, ensuring the repair or escalation of issues as appropriate.
  • Identifies, diagnoses, and resolves level one and two issues while utilising all the available ITSM applications
  • Develop good customer relationships through excellent customer service
  • Excellent call quality with good verbal communication and listening skills.
  • Must be able to effectively coordinate and multi-task across various groups and functional teams both inside and outside of the business.
  • Provide guidance and support for continual improvements.
  • Ensuring all given tasks are performed based on ITIL process & procedures.
  • Actively participate in all training provided.
  • Able to perform tasks with minimal supervision.
  • Operate in a 24 X 7 NOCC; this includes shift work and weekends allowances.
  • All other relevant task as assigned by the NOCC Manager

Basic Requirements

Basic Requirements

  • Essential: Australian Certificate of Education or equivalent
  • Desirable: University – Computer / Engineering Studies ITIL Training / foundations
  • Essential experience: Helpdesk Operator Experience / Microsoft Office suite experience
  • Successful applicants will need to pass a South Australian Police security check.

If you are ready to start an exciting career in a Network Operations Control Centre then apply ASAP! Immediate start!

Inclusion & diversity:

At Motorola we are proud of the diversity of our people. Motorola is committed to providing equal employment opportunities and is a proud sponsor of Females in Information Technology & Telecommunications.

Being “Motorolan” means:

Being passionate about the clients we serve, partnering with government and industry, driven and focused on innovation and being accountable to deliver a high standard. We also like to have some fun

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

No

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