Digital Customer Communications Officer

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Job Details
Full-time5 hours ago
  • Parental leave
  • Negotiation
  • SEO
  • Microsoft Office
Full Job Description
Start your career with The Salvation Army today!

We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.


The Salvation Army is one of Australia’s largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.

We have an exciting opportunity for a passionate and creative Full-Time Digital Customer Communications Officer to assist in driving and coordinating the implementation of Salvos Stores digital and social media strategies.

Based in Mount Waverley and reporting to the Customer Experience Manager you will support the planning and execution of the digital customer engagement campaigns as well as the formulation of its digital content.

The role provides an excellent opportunity to develop skills and knowledge whilst contributing to the delivery of customer experience through every digital interaction.

The key focus of the role will be to:
Manage and maintain Salvos Stores website, social media, and digital channels including Facebook, Instagram, TikTok, YouTube etc;

Source and develop compelling and engaging content for digital channels that effectively engages new and existing audiences and maximises organic reach;

Identify emerging trends and viral opportunities to maximise awareness and engagement;

Coordinate the digital advertising and customer engagement campaign;

Measure the effectiveness of in-market activities;

Support the development of a range of collateral such as operating guides, procedures and training packages;

Maintain strong collaborative relationships with influencers, vendors, media and creative agencies;

Develop, implement and execute the annual digital content plan;

Support the delivery of the digital customer engagement strategy;

Assist in the development of community and engagement activities across social media and other platforms.

To be successful in this role, you will have sound knowledge of digital content and social media trends and issues, and qualifications in Marketing, Communications, or related field. Prior experience implementing digital and social media strategies in retail or NFP, highly regarded.

Key capabilities include;

Ability to interpret and produce clear & concise communication;

Demonstrated experience in drafting content or key messages for diverse audiences;

Excellent verbal and written communications skills. Impeccable writing, grammar and spelling;

High level communication, interpersonal and negotiation skills;

Demonstrated ability in interpreting analytic reports for all digital and social media channels and provide insightful recommendations;

Experience or knowledge of SEO, SEM and EDM management

Use of Tools including CMS Platform, Google Suite, Falcon Social Media Management & Listening

Proficient in Adobe Suite/Creative Cloud and Microsoft Office 365 and collaboration tools;

In return we offer our employees real and meaningful benefits such as;

NFP salary packaging ($15,900 tax free) plus meals and entertainment benefits

Flexible working conditions

Paid parental leave

Financial, retail and lifestyle discounts and benefits

Employee Assistance Program – Independent counselling service

Opportunity for career development


Working for Salvos Stores is a rewarding experience, which goes beyond a normal job. We operate as a professional, commercially focused retail business, recycling pre-loved goods generously donated by the public. We have a national retail network of over 350 stores focused on delivering social, environmental and business outcomes. Our surplus is directed into programs run by The Salvation Army, a Christian movement and one of Australia’s largest and most-loved charities that helps thousands of Australians every year find hope in the midst of all kinds of personal hardship.


If you’re excited by this unique opportunity, the above sounds like you, and you have a heart for working for an organisation that truly does transform lives, we would love to speak to you. We are looking for compassionate people who share our mission and values. If you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to apply via the link and submit a current CV and a cover letter which details your alignment with the essential requirements of the role.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check.

We are committed to providing a safe environment for our people. Please note that The Salvation Army has a mandatory vaccination procedure.

We value Integrity, Compassion, Respect, Diversity, and Collaboration

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