Export Specialist

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Job Details
Full-time2 hours ago
  • Paid volunteer leave
  • Parental leave
  • Life insurance
  • Microsoft Office
Full Job Description
The Export Specialist role will be based at Dulwich on a full-time permanent basis. It reports to the International Customer Service Manager and the team sits within the Supply Chain function of Australian Operations.

Work in a cool fun trendy industry! Be a creator of conviviality

Global Wine, Spirits & Champagne company with the world’s most iconic brands

Personalised Career Development | Take your career to new global heights

Salary/ Benefits

Product Allowance, Retail Discounts, Flexible Work Options

The Pernod Ricard Way

We have our own way of doing things. We call it conviviality! It’s our way of being, and something unique you feel and experience when working for Pernod Ricard.

We’re committed to conviviality, and with this, you’ll be Proud to Belong to our Pernod Ricard family. You’ll be Empowered to Perform, supported to succeed, and acknowledged for the value you bring.

We combine all this with our Commitment to Care, and a strong focus on sustainability and responsibility where our “Good times come from a Good place”—the only trace left behind is conviviality.

Be Part of Something Bigger

Pernod Ricard are an international family with over 19,000 employees spanning across 73 countries and are the world number 2 in the wine and spirits industry. We have an unrivalled portfolio of iconic brands such as Absolut, Chivas Regal, The Glenlivet, Jameson, Malfy, Mumm Champagne, as well as Jacob’s Creek, Church Road, Stoneleigh, Campo Viejo, and Kenwood wines.

Our employees are our brand ambassadors, and our employees are at the heart of our company.

Your unique contribution

The Export Specialist is responsible for managing the relationships and expectations with Pernod Ricard’s international (Export) customers as well as internal stakeholders; ensuring a high level of support and customer service is always provided to our export markets and Australia/New Zealand countries of origin.

You will also be responsible for analysis and reporting of exporting activity, providing analytical support to the International Customer Service team as well as actively looking for continuous improvement opportunities.

This is a great opportunity to join a global company, not only with a portfolio of iconic brands, but with a leadership team who drive the agenda on career development, empowering you to reach your full potential.

You will add value to the team through:
Ensure on time and in full delivery of export orders

Implement continuous improvement of export processes for shipments from Australia and New Zealand, including but not limited to the reduction of export lead times, finding the best freight services for customers, and educating the customers for better utilization of container spaces

Identify cost savings opportunities within export supply chain, including but not limited to better use of offline packing options by working with planning to align vessel schedules to production schedules and improving container utilization considering different market restrictions

Liaison with Production Planning teams re stock availability/required production and manage priorities accordingly if supply constrained

Liaison with customers on availability of stock and despatch of orders as well as trouble-shooting any other problems/queries raised by the customers

Assist with any market related compliance issues or information –i.e., labels/cartons/documents

Ensure the provision of relevant documentations to customers in a timely manner according to different market needs

Liaison with relevant forwarder, shipping company re booking, despatch of order

Liaison with relevant warehouse re packing/despatch of order for shipment and work collaboratively to improve efficiency through the overall process

Liaison with product delivery team re item master issue

Liaison with relevant parties to arrange sample requests in a timely manner

Preparation of/or arrangement for the preparation of commercial documentation, i.e., commercial invoice, certificate of origin, BOL and so on

Validate and approve of export documents and action on export freight invoices promptly

Manage and communicate key variances in orders versus forecast

Participate in monthly S&OP calls with lead markets

Respond to customer complaints in a timely manner through LOOP

Provide necessary data to responsible market extension requests at launch stage

Review the systems & processes used by the International Customer Service Team and initiate further improvement where possible

Mange and update the existing International Customer Service KPIs (Key Performance Indicators) and any analytical tools for the team

Provide ad hoc analytical support to the International Customer Service team

Develop a dashboard system for the International Customer Service team

Provide data for Procurement tender process and forecasting request from forwarders/shipping lines

Participate in the data strategy implementation for AU Operations Team

Your perfect blend of Talent

As well as having an impressive blend of entrepreneurial spirit, mutual trust, and ethical commitment, you will also bring:

Knowledge and experience with Microsoft Office Suite programs – along with advanced Excel skills. Power BI and Power Query experience would be highly desirable

Ability to work independently and collaboratively as a team

Experience dealing with international customers would be highly desirable

Knowledge and experience with JD Edwards, BSM would be an advantage

You love to prioritise and work to deadlines and have excellent time management skills

Excellent attention to detail

Become a creator of conviviality

If you want to work with people who acknowledge you and the value you bring, then apply now! You too can be part of the Pernod Ricard Way.

Only those with full, unrestricted working rights in Australia will be considered for this position.

Pernod Ricard “MyBlend of Benefits”

Fun Stuff

Product allowance | Tastings | Product Education | Office Drinks & Events | Flexi Work | Summer Hours

Serious Stuff

EAP | Great Parental Leave Policy | Skin Checks | Flu Shots | Life Insurance

Feel Good Stuff

S&R Initiatives | Career Development | Volunteer Leave | Responsib’All Day/ The Good Challenge

Diversity & Inclusion at Pernod Ricard

We are proud to be awarded Employer of Choice for Gender Equality and believe that building richly diverse teams and an inclusive culture are integral to delivering our business strategy.

We are committed to creating a diverse environment and are proud to be an equal opportunities employer – we welcome applications from diverse communities.

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