Fares & Ticketing Specialist

Division: Global Fares

Job type: Fares & Ticketing Specialist

Location: Australia (Sydney, Melbourne or Brisbane)

The Who

In 1988, our founders had an ambitious dream to form the largest specialized travel company in the world – to set the example of how touring and travel should be done. The belief that travel is one of the most emotive experiences you undertake and our ambition to make this experience the absolute best it can be for the traveller, has become the guiding principle for TAG.

We believe that through a bespoke, high-touch and personal service, we can alleviate the stress and complexity of travel. So, whether it is a business meeting to close a deal, an event to meet industry peers or a gig for 50,000 screaming fans, we will get our clients to where they need to be feeling ready to take on the world.

The Why

At TAG, our company values matter. We appreciate our staff working as a Team, having Ambition and being Genuine.

You will have a passion for the job you do, as well as a drive to want to do better – in return, TAG will support your growth and development, as well as offer opportunities to progress or maybe even change tack!

The What

As a Fares & Ticketing Specialist, you will have a diverse and varied role. Here are just some of the things you’ll be getting involved with:

Provide day-to-day fares support for TAG’s APAC agent community as part of the Global Fares Desk

Assist with quoting complex air itineraries to achieve maximum earning potentials value for the client

Quality Control (QC) all PNRs to validate that the best available fares are always used and in cases where not – reaching out to the consultant and updating file

Deliver training to agents to improve fares and supplier knowledge across all operational divisions

Support operational booking agents with all day-to-day ticketing activities

Assist with bulk ticketing transactions

Help process complex ticket reissue requirements

Report fare problems to the airline and/or Director of Operations

Provide monthly reporting/stats on GFD activity to DOP and work together in providing/implementing solutions

Use and share expertise for net fares, consolidators and ‘creative ticketing’

Maintain up-to-date industry knowledge and TAG’s supplier programs

Contribute to the development and success of the Global Fares Desk

Perform other duties as may be assigned from time to time

The How

To be successful at TAG is as much about mindset and attitude as it is about skill-set and qualifications. We’re a team who share the same desire and passion to go above and beyond for each and every client. We revel in making the seemingly impossible possible, always rising to the challenge with ambition and a genuine, open attitude.

We work flexibly to accommodate our TAG team colleagues, meaning on occasion there could be requirements ‘outside of office hours’ to manage time zones and other work commitments.

As a Fares & Ticketing Specialist, there are several credentials and attributes which would be advantageous, but a determined attitude and willingness to learn, are equally important.

Education to Degree level or higher OR in lieu of education – equivalent combination of education and directly related experience

3+ years front-line agent experience using Travelport Galileo

Experience of issuing e-tickets

Extensive knowledge of using agency net fares, client private fares, industry consolidator fares

Proven record of using a ‘creative ticket’ approach to achieve maximum earnings and client savings

Good understanding of airline commercial TMC arrangements

Good understanding of US fares and commissions

The Where and When

This is a full-time role 37.5 hours per week based in Sydney, Melbourne or Brisbane office. Since March

2020 we have operated a flexible, hybrid approach to working and will continue to do this moving forward. We will work with you to find the best mix of office and home working that suits your life and the needs of the team.

You will report into the Director of Operations, who is based in Sydney. There are other regional teams based in Singapore, UK & US that you may work closely with too.

The Important Bit

As passionate as you may be about changing the face of travel, let’s be honest – you’re not doing this for free. So, here’s our promise to you:

Competitive salary DOE

Wellness/EAP programme

Employee discounts

We are also committed to offering an equal opportunity for all employees and applicants.

How to apply

We want to know a bit about you. Send a cover letter outlining why you think TAG is a good fit for you and an up-to-date CV to HRAPAC@tag-group.com.

And before you press send, please make sure you’re eligible to work in Australia!