Full Time Administration Support Officer – General (Prisoner Records and Visits)

The GEO Group Australia

Job Details
Full-time | Casual2 hours ago
  • Employee assistance program
  • Parental leave
  • Customer service
  • Office experience
  • Front desk
  • Microsoft Office
Full Job Description
Do you have High level admin skills and are experienced with in Customer Service, Reception or a Generalist Admin role?

We are looking for Administration staff to work in our Visits and Records departments

Rotating roster – Full time 7 days a fortnight – Have a better work life balance!

Full time annual salary range $56,086 – $57,488 + Super

About Ravenhall Correctional Centre

Ravenhall Correctional Centre is part of The GEO Group Australia, based west of Melbourne and is Victoria’s largest prison for adult sentenced and unsentenced males. It’s contemporary campus-style design provides a safe and humane environment that enables and nurtures GEO’s Continuum of Care operating philosophy.

Ravenhall also has a dedicated Forensic Mental Health Unit, a specialised Closed Supervision Unit for prisoners with significant challenging behaviours, and a small Mission Based Unit for prisoners who have never been in custody before. In recognition of the importance of Continuum of Care, Ravenhall extends its presence into the community by providing ex-prisoners with access to post-release support at GEO’s Community Reintegration Centre.

Your Skills & Experience

We are recruiting for administration roles for upcoming and future vacancies in our Visits and Prisoner Records areas. As an Administration Support Officer – General, you will also have the opportunity to learn and work in other areas in an administrative capacity depending on your qualifications, experience, skillset, and willingness to learn new roles.

The roster for Visits and Records involves a variety of shifts that are between 10-12 hours in length. Some weekends may apply but are no more than every second weekend and the roster is set in advance so you can plan your commitments around it. It is a requirement of the role that you can work up to 12 hour shifts (usually 7am to 7pm) and work every second weekend.

To meet the key selection criteria for this role this role, you will possess the following:

Work the roster/hours required for the role as outlined above.

Excellent verbal and written communication skills and knowledge of office procedures, including ability to maintain confidentiality.

Eager to achieve solutions focused outcomes with good problem solving ability.

Possess fantastic customer service skills.

Ability to work in a multidisciplinary environment and provide administrative support to the Ravenhall team within a correctional environment.

Proficiency in the Microsoft suite of computer applications.

Ability to learn internal databases and other computer systems, and use these with a high degree of accuracy.

Ability to work in areas which may involve direct interaction with prisoners

For further information about this role including the Position Description and how to apply, please click the Apply Now button.

Please Note: This is a progressive recruitment campaign and candidates will be screened and shortlisted shortly after application for progression and may be employed for roles that are deemed a suitable fit suitable before the closing date. Applicants who progress through from interview who are deemed suitable but for where a vacancy does not yet exist will be held in a talent pool for a rapid and seamless employment transition as vacancies arise over the next 6 months.

About the Benefits

Many of our staff commence roles in administration positions which further develops their skills and interests resulting in gaining promotion or career changes within our centre. This can lead you enjoying long term, rewarding and satisfying career opportunities with us. Casual staff will often work in multiple areas before settling full time in an area of their preference when a vacancy arises, and/or permanent staff will often take on more responsible or senior roles and even change career paths within the Centre. The opportunities are endless and with the variety of roles on offer from time to time, you can choose a career that works for your work/life balance. parental responsibilities, study commitments etc. In addition, joining GEO is your chance to make a real and lasting difference in the lives of prisoners, their families and the community. Benefits of working for GEO, include but are not limited to:

Role diversity and internal career progression opportunities

Ongoing professional development opportunities (including further education sponsorship)

Paid parental leave

Flexible working arrangements

Competitive salary and rewards scheme

Free parking

Employee Assistance Program

Staff gym

Subsidised meals

If successful for this role you will be considered an authorised worker and as such will be requested to show evidence during the recruitment process confirming you have satisfied the mandated Covid-19 vaccination requirements (including booster) as set out by the Victorian Government and Department of Health and Human Services for authorised workers.

To be considered for this role, applicants must submit a cover letter and a current resume.

For any enquiries, or to discuss the position in more detail please contact a member of the Human Resources Team on (03) 8363 2658 or at ravenhallcareers@geogroup.com.au

This is a rare opportunity to join an organisation that is growing and dedicated to improving our communities. Don’t wait – Apply Now!

Aboriginal and Torres Strait Islander applicants are highly encouraged to apply

Applications close at 11:30 pm, Thursday 26 January 2023

We are always looking for people to join our company who share the values that we stand for:


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