RACV
- Employee discount
- Customer service
- Computer skills
- Microsoft Office
Excellent workplace culture & values
Generous employee discounts
About Us
In the heart of the Gold Coast, sits our award winning RACV Royal Pines Resort, catering for the largest of events, of up to 1500 guests. Our property is an idyllic location for sporting groups, conferences and meetings, weddings, gala events, exhibitions and product launches. We also have a wedding chapel, 8 restaurants and bars, a luxury day spa and sporting facilities, which include a championship golf course, international standard tennis facilities, and gym.
With three 18-hole, par-72 combination layouts on our golf course, a visit to Royal Pines guarantees a memorable round of golf for both serious and casual golfers. Situated just a short drive from Surfers Paradise and embracing the natural formation of the land, the course boasts superbly manicured greens, scenic lakes, deep bunkers and an idyllic backdrop of the mountains.
It is an exciting time at RACV Royal Pines Resort, as we introduce a new era of luxury, transforming our accommodation, with a multimillion-dollar refurbishment. Our guest experiences are simply five-star.
A day in the life
RACV Royal Pines Resort is looking for casual Golf & Sport Attendants to work as an integral part of the golf and sports team. Operating hours vary between 5am – 7pm.
We love golf at Royal Pines, and are looking for passionate team members to further enhance the expected high standard of service we deliver to our members, guests and the general public. Our team are highly professional, positive and service orientated. Duties will include:
Deliver five star customer service with a smile
Provide assistance to players in preparation for tee off
Issue hire equipment and coordinate golf cart use & maintenance
Managing members, guests and general public bookings & enquiries
Demonstrating a sound knowledge of golfing rules and operations
Participating in the promotion and organisation of golfing events
Opening and closing the golf shop and assisting with retail purchases
Product knowledge & assisting with merchandising of golf shop stock
Resort knowledge and upselling of services
We are looking for
Have 1 year previous experience in a similar role at a golf club or hotel/resort environment
Flexibility to work between 5am-7pm, 3-5 shifts per week
Availability to work across a 7-day rotating roster Sunday-Saturday & public holidays
Demonstrate a high standard of quality customer service experience & skills
Attention to detail and efficient time management skills
Strong interpersonal and communication skills
Work well in a team environment and with diverse groups of people
Ability to prioritise workload and use initiative to problem solve
Be self motivated, confident, friendly, enthusiastic and have a positive attitude
Excellent personal presentation
Computer skills – Microsoft office & MiClub would be an advantage.
Flexible to adapt to a changing environment & work in the golf shop or driving range when required
Responsible Service of Alcohol (RSA) Certificate, desirable
We are Offering
Hospitality Award + penalties for weekends & public holidays
Friendly workplace culture
Generous employee discounts
Training provided in a supportive, fun and professional team environment
Opportunities for professional and personal development & growth
Our Values
At RACV, our values are central to everything we do. We’re proud to have four key values that represent how we work together to create a great employee experience:
Innovation– seek to create a better way
Accountability– own it see it through
Courage– challenge yourself and others to grow
One Team– together we achieve more
Great things start here
Challenge yourself, inspire others, make a difference – it all starts here. Since 1903, RACV has been one of Australia’s most trusted brands and is the largest member organisation in Victoria. RACV is proud to provide exceptional experiences for our members and customers, through a range of products and services across motoring and mobility, home, energy and leisure. These include Emergency Roadside Assistance, Motor & Home Insurance, Home Trades and an increasing range of options in the cleaner energy space, such as RACV Solar. We have nine resorts across Australia and a range of domestic and international holiday packages, tours and cruises from our trusted travel partners. When you join the journey at RACV, you’ll find more than just a job. It’s your chance to be part of something bigger.
You can learn more about RACV and our nine resorts at racv.com.au/travel-leisure/racv-resorts.
Application process
Click ‘Apply’ to submit your up-to-date Resume + Cover Letter.
RACV is committed to creating a safe and inclusive environment and therefore encourages women, Indigenous Australians, and people from diverse backgrounds to apply.
Please be aware applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police checks as a condition of employment.