Medical Receptionist – Immediate Start!


Job Details
4 hours ago
  • Customer service
  • Computer skills
  • Patient service
Full Job Description
The Role

A well-established family medical centre located within a Shopping Centre east of Melbourne CBD is seeking an experienced Medical receptionist to join their team urgently!

You will make an impact by:
Providing genuine, patient centered customer service

Displaying well developed organisational skills with an innovative & pro-active approach to customer care

Role-modeling empathy to patients and their families

Establishing and delivering on priorities and without direct supervision

Striving to consistently improve service delivery

Essential Requirements

Well presented, friendly, organised and reliable, with accuracy and excellent attention to detail

Be adaptable and enjoy working for a variety of medical specialities in a busy practice

Previous medical receptionist experience highly regarded

Be empathetic to patients and their families

Excellent communication and interpersonal skills, including an ability to communicate sensitively and effectively with patients with a caring attitude

Ability to multitask and work well under pressure

Sound computer skills and experience with Best Practice or another clinical software package

You will have a demonstrated understanding of common health issues

Responsibilities include:
Front desk administration (answering phones, making appointments, processing claims and payments)

Liaise with patients and their families, GPs, other health professionals and their staff in a compassionate manner

Scanning and updating all patient-related correspondence and results

All general reception, administrative and medical support duties as required

Provide ongoing support to GP and practice nurse as required

Be a friendly point of contact between patients and the internal clinical team

Ability to work independently and as a team


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