Member Experience Officer – Tweed Heads

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Job Details
Full-time | Permanent1 hour ago
  • Cash handling
Full Job Description
Then, Now, Always – Since 1875 Heritage has been about putting ‘People First’.

Working with us at Heritage Bank as a Member Experience Officer, you will be the face of our business for our the members. You will be responsible for delivering consistent high quality customer service.

About the role:
We take great pride in giving our members the best experience we possibly can – consistently, across everything we do. Being member-owned means we are passionate about our members. We need to ensure that with every interaction whether on the phone or face to face, we provide the right solutions and appropriate outcomes. Being able to connect meaningfully and personally with our members is core to our success as it helps us to support our members’ financial needs and assist them in achieving their goals.

What you’ll be doing:
Assisting members with their transactional needs and enquiries

Engaging in needs based conversations to find the right solutions for our members, every time!

Building relationships to help members achieve their long term financial goals

Educating members on how to utilise digital and mobile banking tools to enhance their banking experience

Collaborating with your team to achieve strategic goals

Here’s what you can do for us:
At Heritage we are looking for team members who are driven by achieving positive customer outcomes. You must be a confident communicator, with a genuine passion for helping people. To be successful in the role you will also need cash handling experience and be digitally savvy and able to quickly grasp new systems.

Here’s what we can offer you:
Putting ‘People First’ starts with our team members and we are proud to have been recognised as an Employer of Choice at The Australian Business Awards for 11 years in a row. We offer a range of attractive benefits for our team members including great training opportunities, discounts on Heritage banking products and services, and recognition through our peer driven Heritage Heroes program. You can feel proud to be a part of an organisation that supports our members, and their wider communities, by making a positive difference through a diverse range of community and charitable initiatives.

If you are ready to join a supportive team who are passionate about the work they do and the results they achieve, then apply now.

Applications close 8.00am Wednesday 28th September 2022.

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