My Cruises – Airfare Expert

Ignite Travel

Job Details
Full-time1 hour ago
  • Work from home
Full Job Description
Job no: 517074

Brand: Ignite

Work type: Full time

Location: Queensland

Categories: Leisure Travel & Retail

Travel Consultant – Broadbeach, QLD – Airfare Expert

Are you over quoting airfares that customers never book?

Do you have a passion for finding the best airfares?

Want to book airfares that your customers have already paid for?

Then come and join the MyCruises Airfare Team – Broadbeach Location / Work from home / Hybrid OTE $85k+

My Cruises is Australia’s leading Cruise Package specialist, and are proud to have recently taken out numerous awards at the NTIA (National Travel Industry Awards), and have a record number of nominations in the upcoming CLIA (Cruiseline international associatation) awards.

A position with MyCruises delivers you access to some of the best Cruise & Airfare experts in Australia, continuous training and development opportunities, future career opportunities & pathways through brightness of future, and employee benefits second to none in the travel industry.

We are looking for experienced Travel Consultants who have a passion for airfares. This role is ideal for a Retail or Corporate consultant looking for a change, and an opportunity to work with Australia’s leading Cruise package specialist – MyCruises.

Our air consultants manage the air elements of our packages after the initial sale. There is no requirement to secure the sale. You will be expected to coordinate airfares for our pre-packaged confirmed bookings and using your airfare knowledge present the best options for our customers using some of the worlds well known airlines.

Specific Duties:
Answering inbound phone calls from existing customers regarding the airfare element of their booking.

Coordinating airfares for pre-packaged & pre-purchased cruise bookings

Managing customers flight deviation requests

Upsell airfares where required to premium economy, Business and First.

Ensuring frequent flyer details/ baggage/meals and seating allocation requests are in place at the time of booking

Ability to search and book complex itineraries(stopovers/surface sectors etc )

Understanding clients’ needs and requirements and offering the best itinerary within package allowances

Sound travel industry product and cruise destination knowledge (advantage)

Deliver timely and accurate details to ensure a smooth after booking journey

Completing administrative functions associated with the position in an accurate and timely manner

Ensuring Company policy and procedure is followed

Key Competencies:
Time Management

GDS experience (Amadeus would be an advantage)

productivity targets within allocated time

Highly motivated, self-starter, organised

Ability to work to deadlines and manage priorities

Ability to work without supervision

Innate ability to interpret customer requests and service proactively

Attention to detail.

Solutions orientated, positive attitude and approach

Strong customer service ethic

Ability to sell your solution and deliver upsell targets

A deep belief that what you are offering is the best available in the market

Key Qualities:
Customer focused

Ability to interpret customer requirements.

Positive attitude and an ability to work in a team

Strong written and verbal communications

Autonomous and able to make decisions within delegated authority

Able to listen, and deliver best possible outcomes to the customer

Quality orientated.

Team Player

Ignite your career today!

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