Operations Associate

TodayTix Group

Job Details
Casual39 minutes ago
  • Customer service
  • Office experience
  • Microsoft Office
Full Job Description
About TodayTix Group:
TodayTix Group, TTG, is the global e-commerce leader for cultural experiences. Founded in 2013 by Broadway veterans Brian Fenty and Merritt Baer, TTG designs frictionless e-commerce experiences via innovative product design and industry-leading technology.

Through its powerful consumer matchmaking technology and expansive portfolio of brands, including TodayTix, Goldstar, and Secret Cinema, TTG has an intimate understanding of its millions of customers. We optimize partner relationships by providing unparalleled access to engaged audiences to generate meaningful revenue, and transform the way tickets are sold. With an ever-expanding global network of theatres, producers, and cultural institutions, frictionless technology, and vast data and insights, TTG is at the forefront of the digital transformation of culture.

We are seeking outstanding applicants of all backgrounds to join our team to bring new voices, talent, and perspectives to the table. We encourage all to apply.

About The Role:
We are seeking an Operations Associate on a casual basis to join our team in Australia. As a member of the Australian customer service and operations team, you will report directly to the Ticketing Operations Manager. This role is responsible for our customer facing operations including assisting guests with ticketing inquiries, services issues, and a base level of technical support via phone, chat, and email correspondence.

Please note this is initially a casual, work-from-home position with the opportunity for career growth.

What You’ll Do:
Proactively respond to customer service queries from our guests via phone, email, and chat

Represent the TodayTix brand in a professional, courteous manner

Support our operations and technical requirements including show builds, ticketing allocations, and our partner on-sales through our in-house ticketing platform (app + website)

Assist with monitoring inventory levels and ticket allocations to ensure they’re adequate to meet demand/support promotions

Assist to create show listings and routinely update to reflect current show imagery and offerings

Coordinate with TodayTix technical and product teams about tech-related updates and troubleshooting for clients including (but not limited to) our API functionality

Support and contribute to guest loyalty and “Surprise and Delight” programs

Meet predetermined KPI targets to ensure consistency in service across various Australian markets

Collaborate and communicate with our global Operations and Guest Services team to complete projects as needed and provide exemplary service to our clients and TodayTix customers

Other administrative tasks and projects as required by the Ticketing Operations Manager

We’re Looking for Someone With:
Previous customer service and/or ticketing experience a must, ideally in the theatre and live performance industry

A thorough understanding of a great guest experience with a new brand

A genuine love for and up-to-date knowledge of the Australian and global theatre industry.

Proficiency in Microsoft Office and Google Suite

Excellent oral and written communication skills

Highly organised and attentive to detail

A ‘can do’ attitude, meticulous attention to detail, the ability to multitask, a high level of accountability and inventive problem solving skills.

Team player

Familiarity with Freshdesk and/or Tessitura is a plus

Previous experience working from home preferred

Bonus Qualifications:
Box Office, Ticketing, or Theatre Administration background

Proficiency in Freshdesk and/or Tessitura

Photoshop skills an extra bonus

Open/flexible availability


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