Principal Client Partner – Professional Services

Location: Melbourne

The Company

With a global footprint in the HCM software industry, and generating exponential market share growth over the last few years, this SaaS organisation is a front runner in the deployment of enterprise grade platforms that deliver modern, consumer-type Experiences to its clients’ workforce / employee base.

Australia and the rest of the Asia Pacific region have been at the forefront of this growth, which has created the opportunity to select and retain a Principal Client Partner for its Professional Services group in Australia. They will be committed to generating robust services and solutions sales of their flagship platform in coordination with the company’s integration partners, internal teams and client stakeholders.

The Opportunity

The Principal Client Partner drives revenue growth by devising integrated services solutions that deliver superior value to customers. This is the result of their focus on crystalising strategies that convert new logos and opportunities for additional services sales.

Very comfortable at dealing with senior CxO types, the Principal Client Partner will be accustomed to mixing their technical, commercial, selling and people skills to develop strong business relationships with prospects, customers and the company’s teams. Your goal will be to be known as a ‘centre of competence’ when it comes to knowing your clients’ needs intimately.

Key Areas Of Responsibility:
The Principal Client Partner:
Validates proposed solution design to align platform benefits and client requirements and establishes KPIs to monitor progress through implementation.

Develops strong relationships with systems integrators to create integrated solutions in joint sales opportunities.

Provides Implementation teams and Relationship Executives with context and understanding of customer scope, expectations, and value drivers.

Works with Resourcing and Delivery leaders to ensure implementation project resourcing and approach aligns with customer expectations.

Develops and enhances segment and industry-specific sales collateral that reflects the company’s best practice.

Suggests value add services offerings based on customer feedback and interactions with system integrators.

Skills and Experience Requirements include:
10+ years of software pre-sales / sales experience, including 5 years of experience in solution design and implementation of ERP/ HCM applications.

Demonstrating a vast experience working with prospects in the sales cycle, in presentations, solution design, etc.

Possessing excellent communication and negotiation skills

Having a strong technical understanding of ERP / HCM product modules, features, functionality and implementation best practice

Using their understanding of the technical, cost, support and risk implications of potential solutions and incorporating these into implementation recommendations.

Thriving in the generation of effective working relationships with clients and internal teams

Being highly skilled in the art of consultative selling and negotiating techniques

Partnering with clients to further understand and anticipate their needs.

What’s In It For You

As you can imagine, a company focused on employee experience is a diverse and inclusive employer of choice, offering equal opportunity of growth learning and progression to all employees. They offer a raft of amazing benefits which – importantly – are tailored to you and your life stage.

This specific role also has a sizeable bonus scheme in line with its seniority.

I would love to share more details with you if you are genuinely interested in the role and you feel you meet the essentials criteria.

I am interviewing now, so please apply (using the website’s online apply link), email jorge@extendconsulting.com.au or contact Jorge Albinagorta on + 61 (0) 439 781 736 .

Reference Number: 582032_2

Profession and Role: Information & Communication Technology | Sales – Pre & Post

Date Posted: 2023-03-11