Processing Support Officer

  • by
Organisation/Entity: Transport For NSW
Job Category: Manufacturing, Transport & Logistics
Job Location:
Parramatta, NSW, AU, 2150
Job Ref No: 80615
Employment Type: Fixed Term Full-Time
Salary Range: $83262.0-$87502.0
  • Use your vehicle regulatory program knowledge and experience
  • Fixed Term Opportunity (to 30.11.23)
  • Location-Parramatta

About us

Transport for NSW keeps our State moving by providing safe, integrated and efficient transport systems. We put our customers at the centre of everything we do – and we do a lot. We connect people, communities and industry and manage how they use our road, rail and maritime networks and services, and even active modes like walking and cycling. The work we do connects the journeys you take every day.

We are a state government organisation made up of more than 28,000 people and we’re in the middle of delivering the largest transport infrastructure program in Australia’s history. We work across planning, policy and procurement, harnessing data and technology to develop smarter and more adaptive transport solutions.

That means job opportunities in metropolitan and regional areas across NSW – and you have the chance to be part of creating a lasting legacy that will benefit generations to come.

Find out more about Transport for NSW

About the Team

The Safety, Environment and Regulation division upholds safety and sustainability in our transport system. We’re working to deliver globally-recognised, safe, sustainable transport for our people, customers and the community.

Within SER we have Regulatory Operations including the Vehicle Safety team which achieves safer vehicle outcomes in a variety of ways including through Vehicle Operations which maintains the integrity of the vehicle registration registers including the Written-Off Vehicle Register, the issuing of Vehicle Identification numbers, detecting and deterring illegal registrations and collaborating with other regulatory and law enforcement agencies to prevent vehicle fraud.

The opportunity

Right now, we have a Fixed Term opportunity for a Processing Support Officer who is responsible for delivery processing support activities for the Vehicle Identification Unit. The role is responsible for processing applications, maintaining databases, responding to inquiries and investigating and resolving customer and stakeholder issues.

Please click here to view a copy of the position description.

About you

We are looking for a team player who has excellent communication skills both verbal and written, strong data entry and customer service skills with the ability to manage competing tasks.

This is a high volume environment with tight time constraints so you must be able to prioritise and manage your time well, while being professional, helpful and maintaining confidentiality at all times.

You will be flexible with the ability to operate well under pressure, while using your stakeholder engagement skills. You will be liaising with a variety of stakeholders both external and internal including the general public, Service NSW, insurance company assessors, auction houses, vehicle repairers and regulatory authorities from other jurisdictions.

This is a great opportunity to join TfNSW and enjoy all the benefits while broadening your experience in an area where you may already have some knowledge or experience.

DRIVES experience is essential in this role.

Salary and Benefits

The salary for this position is USS Grade 5 ($83,263 – $87,502) per annum plus superannuation and leave loading.

For more information on Employee Benefits at TfNSW please click here.


Joining Transport for NSW, you’ll have access to a range of unique government benefits in a flexible work environment like no other. If you’re ready to step into this meaningful and rewarding role, we want to hear from you!

To apply for this position, please submit a resume and answer all questions within the online application process.

How to apply

To apply for this position, please submit your resume and respond to the questions that are asked as part of the online application process.

Applications Close 11.59 pm Wednesday 30 November 2022

We’re an inclusive and flexible workplace

Here at Transport, we want our workforce to reflect the communities we serve by being an inclusive, diverse and flexible place for all our people.

We offer a range of flexible work and leave options for our people. These options depend on your role and the work you do. Some of the ways our people work flexibly include a hybrid mix of virtual and in-person collaboration, staggering work hours, or even allocating extra hours worked towards a day off from time to time. We also offer more structured flexible agreements like part-time work, and tailored hybrid options for people who live regionally. We’re proud to be recognised as a FlexReady Certified employer, a Family Inclusive Workplace and winners of the ‘Best Remote Work Strategy’ at the Australian HR Awards 2022.

We want to ensure that employees living with disability, as well as those providing care, are supported. Visit Supporting people with disability to learn more about our initiatives and requesting recruitment and workplace adjustments.

Please contact the Talent Specialist if you’d like to arrange any adjustments to how you interact with us throughout the recruitment process or would like to discuss flexible work options.

For any enquiries, please email Sharon Sorensen at SHARON.SORENSEN@TRANSPORT.NSW.GOV.AU.


Job Segment: Data Entry, State Government, Law, Procurement, Part Time, Administrative, Government, Legal, Operations

Click Here To Apply For Job