Provisioning Service Representative

Uniti Group 3.8★

Provisioning Service Representative

Posted: 23/01/2023
Closing Date: 23/02/2023
Job Type: Permanent – Full Time
Location: South Australia
Job Category: Customer Service

We are one of Australia’s fastest growing full-service telecommunications companies; on a mission to deliver fast and reliable internet and voice services to consumer, business and niche markets.

We believe our people are vital to our success. We strive to create an environment that appeals to the very best people in the industry, providing them with an exciting, market leading and satisfying workplace, and rewarding their performance.

Job Description

An exciting opportunity for an experienced Provisioning Service Representative based in Adelaide.

About the Role:

The role will work closely with wholesale carriers on providing a seamless provisioning experience and provide a high quality of service to the customer.

Responsibilities include but not limited to:

  • Provisioning both new orders and relocations data and voice services via wholesale portals
  • Providing high level of data quality on order updates
  • Providing a high-level customer experience and updating customers along their ordering journey via inbound/outbound calls and emails
  • Ensuring all orders are held to their SLA and escalated appropriately with wholesale carrier if in breach of SLA
  • Creation of clear and logical documentation and notes
  • Work cooperatively empowering any team or individual you work with
  • Actively encourage a positive and productive team environment
  • Leading by example, operate with a high level of integrity and honesty within the work environment
  • Maintain Company core values


About you:

The ideal person for this role will have/be:

  • Respectful and solution focused
  • Friendly, effervescent personality with amazing attention to detail
  • Able to work under pressure and prioritise key tasks
  • Very adept at problem solving
  • Comfortable with technology, online tools and social media


Essential Experience:

  • Excellent customer service skills
  • Excellent communication and interpersonal skills
  • Ability to juggle multiple concurrent queries
  • Positive attitude under stressful situations
  • Willingness to learn
  • Ability to proactively take initiative to improve our provisioning processes and customer experience
  • Ability to learn quickly in a fast-paced, hands-on environment
  • Not afraid to ask questions or challenge the status-quo
  • Excellent communication and verbal skills
  • Willing to go the extra mile


About us:

Uniti Group is an exciting, dynamic and fast-growing telecommunications company.

At Uniti Group we are absolutely committed to attracting, developing, and retaining the best people by offering a flexible, diverse, and inclusive workplace where hard work and dedication is rewarded

If this role sounds like you, we would like to hear from you! You must have the right to live and work in in Australia to apply for this role. For current opportunities, please visit our Careers Portal at https://unitigrouplimited.elmotalent.com.au/careers/careers/jobs

Questions about the role to be emailed directly to our HR team at recruitment@unitigrouplimited.com

No recruiters please, we manage our recruitment in-house.

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