Qantas Airways Limited
- First Aid Certification
Be inspired to deliver exceptional premium service
Qantas is hiring International Cabin Crew based in Melbourne
Now, is an exciting time to join as we continue to restart our international business. If you have a passion for delivering a premium customer experience and demonstrating great care for people, then we have an opportunity for you to bring this to life.
Think of Qantas and there is that sense of familiarity, a feeling of warmth, and pride that this national icon represents to the world. Our crew are renowned for their world-class customer service, safety and operational excellence.
As a member of our cabin crew team, no two days are the same. The only guarantee is that you’ll explore endless possibilities, be challenged, create opportunities for our customers by resolving problems and make a difference to someone’s day. With a strong and positive attitude, you’ll be surprised at what you’re able to achieve – and how you can play a key role in the experience our customers have.
In this role, you will have plenty of fun, work with a diverse group of amazing people and create experiences for yourself like no other.
Have pride and a clear passion in delivering exceptional and consistent service experiences
Understand our customers, anticipate their needs and take responsibility in providing a superior customer service
Appreciate cultural diversity and sensitivity towards customers who may need extra help such as children travelling alone, nervous flyers or customers who may not have English as their first language
Follow and be compliant in all Company procedures and policies
Be trained and confident in aircraft safety procedures and first aid, and pass all training and assessment requirements
Easily build rapport and trust in a team and positively contribute to the team’s performance
Be adaptable to any situation that may present itself in a sensible, warm and safe way
Take a caring approach when interacting with customers. An example being when offering our customers food, beverages and any other assistance they may need on-board
Understand the importance of hygiene standards in-flight so all areas of the cabin are clean and fresh for our customers
Although not essential we are also seeking interest from people who speak the following languages – Hindi, Italian, Japanese, Mandarin, Cantonese and Korean
To be successful, you’ll also need to meet the following minimum criteria to operate within the unique aircraft environment:
Customer or hospitality service experience or previous experience in the Airline Industry
Minimum 18 years of age
Height between 163cm-186cm (must be able to reach 212cm)
Australian or New Zealand permanent residency with unlimited working rights
Current Senior First Aid Certificate completed within the last 12 months (or be willing to obtain at short notice)
Current CPR accreditation (The CPR component is only valid for 12 months and a refresher course must be completed if expired) (or be willing to obtain at short notice)
Responsible Service of Alcohol ‘Statement of Attainment’, from a Nationally Accredited Provider which you would need to have by the end of the recruitment process (or be willing to obtain at short notice)
An excellent level of health and fitness, including the ability to swim 50 metres fully clothed and tread water for 3 minutes unassisted
Vaccination against COVID-19 is required for this position.
If you have applied in the past 12months you are not required to reapply at this time.
Our experience lives with our people. We leverage this wisdom through mentoring, providing valuable learning and support for your personal growth and development.
Qantas is an equal opportunity employer, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.
Given the extensive process our candidates progress through to ensure we are matching the right person with the right role, most of our communication will come via email and there may be several weeks between stages given the volume of applicants we receive. We ask for your patience throughout this process and encourage you to follow up with any concerns or questions you may have following our initial contact.
Applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.
Please note these positions are based in Melbourne and you must be willing to live and work from this location.
Be a part of something special and play your part in the Qantas story – get in touch today.