Reception Officers

Central Coast Council

“YOU COULD MAKE ALL THE DIFFERENCE”


Primary Work Location: Gosford and Woy Woy

  • Looking for a role that’s fun, interactive and social?
  • Fast paced reception opportunities interacting with a diverse range of customers
  • Flexible shifts covering days, evenings and weekends
  • Permanent Part Time positions 20 hours per week

Central Coast Council is committed to the goals of equal opportunity employment. We aim to provide a work environment for our employees that fosters equity, diversity and respect.


Council is committed to providing safe environments that protect the physical, emotional, cultural and social wellbeing of children on the Central Coast.

Ideally located on the northern fringe of Sydney and just an hour’s drive from Newcastle, the Central Coast offers one of the best places in Australia to live and work.

Today the Central Coast is one of the fastest growing regions in NSW, with the third largest Local Government Area (LGA) in NSW and the 6th Largest LGA in Australia.

These are exciting opportunities to work in a busy, social and sports focused environment, where your customer service skills will be put to great use greeting our members, providing program information to potential new users, and ensuring all our customers feel warmly welcomed and supported from the moment they enter our centres.

These part time positions offer a minimum of 20 hours of work each week and may be worked in blocks of 4-5 shifts per week with a minimum shift duration of 4 hours. Shifts will be on a set roster between the hours of 4.45am to 9pm over the span of 7 days with actual days rostered flexible for the right candidates.

These positions are required to provide quality customer service and create value for the community.

Council will also be creating an eligibility list from this recruitment process and may utilise this eligibility list to fill other permanent and casual Reception Officer vacancies across Council Leisure and Aquatic Centres on the Central Coast.


Key activities of this role include:

  • Provide up-to-date and accurate information about centre facilities, services and programs to new and existing centre users, both in person and over the telephone;
  • Ensure our customers feel welcome upon arrival, and provide direction to activities and deal with enquiries and requests as required;
  • Collect entry fees, process membership applications, and carry out a range of administrative and financial procedures, including banking, word processing, mail outs, publicity distribution, and collection of forms and photocopying;
  • Accurately process membership and enrolment applications and follow guidelines on the sale or memberships and enrolments;
  • Prepare and sell kiosk items, and assist with keeping the centre clean and tidy.

About You:

  • You are a positive, warm and engaging customer service professional, who enjoys providing an exceptional customer experience;
  • You have experience in cash handling and operating point of sale equipment, along with knowledge of membership databases or other customer management systems;
  • You enjoy being part of a busy team, and helping others comes naturally to you;
  • Communication and problem solving skills are key strengths, and your interpersonal skills ensure you can connect with customers of all ages and backgrounds.

About Us:

  • We are a large organisation delivering a wide variety of services to our local community;
  • You’ll be joining an energetic and supportive team who excel at what they do;
  • We offer a supportive work environment with opportunities for career development;
  • We provide opportunities to collaborate with subject matter experts from a variety of areas across the organisation;
  • We offer an attractive range of benefits to our employees.

Please refer to the Position Description for detailed information on the position and required skills and experience.

This role provides a commencing salary range of between $493.40 to $591.20 per week (based on 20 hours pw) + 10.5% superannuation. Penalty rates apply for weekend work.


Central Coast Council is committed to ensuring the health, safety and well-being of all of our employees. In accordance with Council’s WHS requirements and COVID-19 Safety Plans we require all employees to be fully vaccinated with an approved COVID-19 vaccine.


Enquiries:
Jane Toner, Team Leader Customer Service and Swim Programs on ph: 0418 405 165


If you are deaf, hearing or speech impaired, you can contact us through the National Relay Service TTY call 133 677 or Speak & Listen 1300 555 727.


Closing Date: Applications close at Midnight on Sunday, 12 February 2023.


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HOW TO APPLY

Thank you for your interest in the position.

For more information on applying for a role with Central Coast Council please click on the following link: https://www.centralcoast.nsw.gov.au/council/about-council/careers-and-volunteering/applying-position

Apply now using our fast, easy to use on-line application process.

Don’t have access to a computer or electronic device? Applications can be lodged at any of Council’s Library locations. Pre-book a free 1 hour computer timeslot by contacting your nearest library https://www.centralcoast.nsw.gov.au/libraries/our-branches or ask at the enquiry counter.

Please note that you do not need a “password” to use our on-line application system.

You will have the ability to save your application as you go using the ‘Save Application’ button. You can start an application and return to it later via the automatic follow-up email once you have the time and required information at hand to finally submit your application.


** We recommend that you use Google Chrome or Microsoft Edge for best System performance.


To lodge your application, please follow the below steps:


Step 1:
Answer the on-line questions shown below. Please ensure that you provide as much detail as possible in response to the questions asked.


Step 2:
Attach your Resume


Step 3:
Attach your qualifications and licences

Once your application is successfully lodged you will receive an automated response sent to your e-mail address. If a response is not received this means that your application has not been successfully submitted and you will need to lodge another application.


IMPORTANT:
If you require assistance to lodge your application please contact our Talent Acquisition team by emailing recruit@centralcoast.nsw.gov.au or phone 0409 601 161 to discuss what reasonable adjustments you may need.


Applicants who are selected for interview will be contacted by phone or e-mail.
Please be advised, in order to ensure you receive all email communications from Central Coast Council, please whitelist ‘recruit@centralcoast.nsw.gov.au‘ in your preferred email client. For Further instructions please click here.

PLEASE NOTE: By completing and submitting this online application you confirm that any information provided by yourself in this application is true & correct and acknowledge that any offer of employment may be withdrawn should the information that you have provided in support of your application be shown to be false. You also consent to employment screening checks being conducted where appropriate. This may include associated checks (Referee check, Working With Children Check, Entitlement to Work in Australia, Employment History and an Australian Federal Police Check) as well as substantiation of educational qualifications, industry memberships, previous Central Coast Council employment history and association with professional bodies.

I also acknowledge that I will be required to provide proof of eligibility (including photo identification) to work in Australia if selected for an interview.

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