Receptionist – Allied Health

  • Full-time position ~8.30am – 4.30pm, July start. Job-share considered & student therapists welcome to apply.
  • Generous, above-award salary. No out-of-hours or weekend work.
  • Front desk reception role + opportunity to upskill in office/practice management

Are you looking for a small, family-focused team where you can be an important part of making a difference for children and families?

Do you get joy from helping solve problems and connecting people with solutions (whether they be our clients, our speech pathologists, or our broader community)?

Do you thrive on efficiency, accuracy and systems that support your work?

Do you love customer service and building relationships with families?

If that’s you, please read on! We’re seeking a star Receptionist to take on and continue to shape this position in our unique private practice feeding clinic in our new Heidelberg West rooms.

 

About You

You are a talented, warm and engaging person who cares deeply about customer service and supporting your team to be the best version of themselves. You are highly efficient and organised, with excellent work-ethic and ability to work independently, while also getting energy from working with your team. You love speaking with parents and families, as part of the team making a difference in their lives!

 

About Babble & Munch Speech Pathology

Babble & Munch Speech Pathology is a niche private feeding clinic with a strong reputation in Melbourne and beyond for helping babies and children with feeding and swallowing difficulties and supporting their families. Paediatric feeding therapy is not just a job for us, it’s our calling! We work with families and their children with a range of medical and developmental conditions, helping them to learn to better feed, eat, drink and enjoy mealtimes. Our small team of speech pathologists are moving into our new clinic in Heidelberg West in July, as well as providing telehealth services around Victoria and Australia. In everything we do at Babble & Munch we aim to live out our values of excellence, integrity, empathy, respect, curiosity and creativity.

 

Your Role in Our Future

We have a highly trained clinical team in place. Now we have an opening for a Receptionist to be the point of contact for our practice and to assist our Principal Speech Pathologist/Director to continue to grow our practice!

The role will be full-time with 7.6 hour work days, based at our Heidelberg West clinic and starting in July. No weekend or after-hours work is required. Your job scope may change as our practice grows. We are open to training the right candidate who shares our values, and there will be potential opportunities to upskill in office management. Student therapists welcome to apply.

 

Your most important tasks will be:

  • Maintaining the day-to-day administrative aspects of the business, including welcoming clients at reception with a smile, coordinating the team calendars in Halaxy, scheduling appointments, responding to phone and email queries, completing client intake, client document processing and waiting list management.
  • Assisting the team speech pathologists with general administrative tasks.
  • Reviewing and updating administrative policies and procedures related to your role.
  • Keeping all our electronic systems, practice management software, and reporting up-to-date.
  • Identifying opportunities for further streamlining and improving client and staff experience.
  • Sharing the day-to-day responsibility of implementing our COVID-Safe/cleaning/PPE practices in the clinic.
  • Working independently, with support from the clinic Director, to oversee the practice administration.
  • Becoming a loved and valued member of our team!

 

Key Selection Criteria

  • Excellent customer service skills, written communication skills and professional phone manner.
  • Receptionist experience preferred, and experience in allied health/medical fields is highly regarded (but not required). Additional support for upskilling available, if necessary.
  • Excellent computer skills with experience in cloud-based software or practice management systems, Microsoft Office, and other relevant computer/online software.
  • Ability to learn new skills quickly, adapt to change and work independently.
  • Enthusiasm to support the practice to take the next steps in its growth and development.
  • A ‘can-do’, positive attitude.
  • Full COVID vaccination status.
  • Hold an Employee Working with Children Check and Police Check when position starts.

 

Why work for us?

  • We’ll invest in you and your professional growth, with professional development opportunities.
  • You’ll be part of a small, dedicated team who enjoy the work we do and make a difference in the lives of children and their families!
  • No weekend/after-hours work (our clinic opens 8.30am and closes 4.30pm each weekday).
  • Less stress and more paced work environment than many busy GP/medical practices.
  • We pay above award rates (Health Professional & Support Services Award).
  • Opportunity to ‘own’ the role and make it your own, while working closely with the Principal Speech Pathologist for support, direction and collaboration.

 

How to Apply

To join our team, we require applicants to complete the following steps and email them to Carly Veness, Principal Speech Pathologist at info@babbleandmunch.com.au

  1. Your cover letter, addressed to the Principal Speech Pathologist.
  2. Your latest resume.
  3. To really set your application apart from the others, we’d love it if you would send us through a short 2-5 minute video (a quick, casual recording on your phone is fine) explaining (i) what draws you to this position at Babble & Munch and (ii) what personal values you hold that underpin your work and that you think would be a great fit for us. Please email a shared link to the video stored in Google Drive/Dropbox/iCloud etc or you can record/upload through this link: https://bit.ly/3tPzwWO 

We will interview as we receive applications and interviews will only be offered to suitable, short-listed candidates. We reserve the right to fill or close the position at any point. 

 

At Babble and Munch Speech Pathology we are committed to excellence in service provision and to ensuring the safety and wellbeing of children. We are a Child Safe and Equal Employment Opportunity employer. Applications from Aboriginal and Torres Strait Islander peoples and from people from culturally and linguistically diverse backgrounds are encouraged to apply. Part of the application process will involve reference checks for successful candidate(s).

Click Here To Apply