Resolution Advisor

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Can you tell me more about what you do at VLSB+C?

Great question! We’re really proud of the work we do. We are the regulator of the Victorian legal profession. We license lawyers and oversee service standards and conduct. This includes handling complaints about lawyers, investigating poor conduct and overseeing management of trust accounts. We are also the stewards of the public purpose and fidelity funds and administer these to support legal regulation and access to justice in Victoria. We are a modern best practice regulator, using data and insights to help identify where our actions can have the greatest impact on ensuring ethical and professional legal practice by Victorian lawyers. We are passionate about maintaining and protecting the rule of law by ensuring the integrity of the legal profession.

Okay, and what role are you recruiting for?

We’re looking for a Resolution Advisor which is part of the Licensing and Early Resolution team. In the role you’ll be responsible for handling enquiries made by both consumers and lawyers, as well as assessing complaints made about lawyers.

This is getting interesting, what type of person are you looking for?

We’re looking for passionate and driven people to work with us as we continue to enhance our services to the Victorian public.

We are looking for candidates with the following skillset:

  • Proven experience in case management either in a customer service or regulatory environment.
  • Great interpersonal skills and the ability to handle complex conversations.
  • Ability to prepare reports, recommendations and associated correspondence on complex issues.

That sounds like me! How are you different from other organisations?

We’re really excited by our organization, we:

  • have a strong focus on building our culture, our organizational culture results are better than the wider VPS by an average of 9%.
  • offer a hybrid model with three days working from home to support your work/life balance.
  • offer great career development opportunities.
  • are a boutique size, so you’ll get to know most people on first name terms.

I want to know more!

Tina Turner would love to hear from you on 0396798061 if you have questions about the role.

I’m now really interested!

Great! Our recruitment is all about red carpet not red tape so simply click on ‘Apply Now’ before midnight on Thursday 8th December. We can’t wait to hear from you!

Other relevant information:

Your appointment will be subject to a provision of evidence of three COVID-19 vaccinations, agreement to office-based work at Level 5, 555 Bourke Street at least 2 days per week (including the ‘team day’ of your team) and completion of the VPS Pre-Employment Statutory Declaration, Misconduct Declaration and Consent Form.

Your appointment may be subject to a satisfactory National Police Record Check, provision of evidence of qualifications required for your position and/or a probation period.

VLSB+C is committed to equal employment opportunity, ethical practice, diversity, inclusion and providing reasonable adjustments for persons with disabilities.

If you have any questions or need assistance to fully participate in the process, please contact Charlotte Prestini, Talent and Recruitment Specialist on 03 9679 8073 or cprestini@lsbc.vic.gov.au

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