SeaLink K`gari (Fraser Island)
- Employee discount
- Health insurance
- Customer service
- Hotel experience
Permanent Part-Time – $26.78 per hour
Join an award-winning tourism and transport company
ASX 200 Listed with 9,000+ employees globally
Access to a range of Employee Benefits
Training and Development opportunities provided
About the Role
We are looking for live-on, positive, motivated & professional candidates to join our dynamic Front Office team as a Guest Service Agent at Kingfisher Bay Resort on beautiful K’gari (Fraser Island).
Reporting to the Front Office Manager, and working with the Front Office team, the Guest Service Agent is responsible for ensuring the efficient arrival and departure of all guests, while maintaining a consistent level of exceptional guest service at Kingfisher Bay Resort.
Free Island Tours (conditions apply)
25% off in all outlets (conditions apply)
Discounts for Hotel stays (conditions apply)
Access to Employee Training Programs
Health and wellbeing benefits
Employee Award Programs
Monthly One-On-One’s with your Department Manager
Various team member benefits through the Accor and SeaLink brands
Various yearly team member recognition programs, designed to recognise team members exceptional performance and achievements in the workplace
A few live on island perks for team members…
$100 per fortnight living expenses (including 3 meals per day, free wifi & airconditioned accommodation)
Free 24 hour staff gym facilities
Free walk on Ferry transfers to and from the island for all team members.
10 minute walk to the Sunset Bar and beach
Access to the Sandbar Resort pool all year round
Key Role Requirements:
Checking in and checking out of Resort guests
Booking of guests into restaurants, spa, and other facilities.
Ensuring all guest enquiries are dealt with professionally and in a timely manner
Responding to guest queries and working out solutions to meet their needs.
Immaculate grooming and presentation
Have a professional outlook in the workplace and show an invested interest in the hustle and bustle of the Hospitality industry
Take pride in your customer service abilities to ensure our guests’ experience on island is one to remember! Offering guests a professional level of service in a relaxed and friendly environment
The ability to relocate to K’gari (Fraser Island).
The ability to work across a broad rostering system, over a 7-day working week
Skills, Qualifications & Experience
Exceptional time management skills
Excellent communication skills
Extraordinarily high level of customer service and work ethic
Demonstrated experience in a similar role in a large Hotel or Resort based environment
Demonstrated experience in daily cashiering procedures, credit card reconciliation
Knowledge of property management systems
Demonstrate people management skills and an understanding of cultural diversity within the workplace
How to Apply
Click APPLY and you will be provided with a range of questions to help us learn more about you.
Applications close by 5pm on the 31st March 2023
Please note this closing date is indicative only. We may close the advertisement before this date is reached. Therefore, we encourage you to submit your application as soon as possible.
We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion.
SeaLink – Fraser Island … A World Heritage listed island off Australia’s Eastern Queensland coast, is the world’s largest sand island, stretching over 120km. With cool towering rainforests to walk through and explore, over 100 freshwater lakes to swim in, including the iconic Lake McKenzie and Lake Wabby, and an amazing beach highway, where else would you rather be.
Living and working in paradise… we can’t think of anything better!
Though surrounded by untamed wilderness and rugged terrain, Fraser Island boasts luxurious, relaxing and natural accommodation experiences.