Resource Support Officer – PRK

Job Details
Full-time5 hours ago
  • Health insurance
  • Gym membership
  • Computer skills
Full Job Description
Position Summary

RDNS- Silver chain is looking for a Resource Support Officer to join our hardworking and dedicated team.

Attractive salary packaging options

Well established, not-for-profit organisation

Full time (12 month contract) position based at Park Holme

The Opportunity

This role is a permanent full time position of 76 hours per fortnight, Monday-Friday. Start times will vary as per a roster from 7am to 9am – The successful candidate may be required to be onc all on a rotation basis.

Key responsibilities

In this role, you will support our clients to access in home services via external brokerage agencies to enable them to maintain their independence. Duties include:

Processing brokerage service requests and invoices across a broad range of services

Coordinating brokerage services and ensuring services commence and are completed within a specified time frame

Identifying, reporting and escalating client incidents, delays in service provision and service variations

About you

The ideal candidate for this position has excellent computer literacy skills, outstanding communication skills (written and verbal) and has a strong eye for detail. You will also meet the following criteria:

Previous experience in a similar role would be an advantage

Strong administration and computer skills

Current Australian Drivers Licence

Can develop effective working relationships with all stake holders

Ability to work independently as well as within a team environment

Excellent communication skills (verbal and written) with clients and all stake holders

Outstanding interpersonal skills and the ability to work with clients to help problem solve issues

Provide administration support to the Line Manager and team as delegated.

Based on Silver Chain Group Policy and Government Directions, you will be required to provide evidence of vaccination against COVID-19 including booster, or evidence of a medical exemption to commence employment.


Our Employees relate to our vision of best care, helping people remain at home, independent and active in their community. With a caring, supportive and values driven culture, we also offer some great benefits:

Increase your take home pay by salary packaging up to $18,550 tax-free salary packaging options

Access to the Silver Chain Wellbeing Program with regular wellbeing activities, internal initiatives, discounted gym memberships and health insurance

Employee Assistance Program access for staff and family members

Comprehensive and supportive induction program

Ongoing training & development opportunities

How to apply

About Silver Chain

Silver Chain Group, is the leading provider of high-quality health and aged care in the homes of more than 105,000 Australians every year. As an employer of choice our greatest strength is our people, and we provide expert care for them with ongoing support, training and career development opportunities.

Driven by our values of integrity, respect, trust and compassion, we aspire to create a better home care system for all Australians. Silver Chain are proud members of the Diversity Council of Australia. We recognise the positive contribution that a diverse workforce makes to our organisation where individuals can be authentic, respected and celebrated. We strongly encourage applications from Indigenous Australians, people of all ages, gender, abilities, culturally diverse and linguistic backgrounds.

Selection Criteria Desirable: Do you have previous experience in arranging and/or coordinating client services, administration or have a background in a business environment ?

Click Here To Apply For Job