Retail Customer Service Officer | Metro North

  • by
  • Full Time
  • Perth WA
Job Details
Full-time | Part-time | Casual50 minutes ago
  • Cash handling
  • Customer service
Full Job Description
Job no: 53953772

Brand: Australia Post

Categories: Retail & Customer Service

Work type: Casual Full Time, Casual Part Time

State: WA

Location: Perth

We are Australia Post. You might think you know us, but we’re transforming

When you join Australia Post, the chance to make an impact is yours. You’ll join a welcoming bunch of people who care deeply about our purpose of connecting people. Every year, all over Australia, around one million customers walk into one of Australia Post’s 4,400 Post Offices. It is our retail teams who make sure that every experience they have is a great one.

So, if you have not just a knack for great customer service, but a real passion for connecting with people from all walks of life, then you’ve come to the right place.

The Opportunity – Metro North

Casual opportunity on offer.

With the possibility of permanent work.

Rostered Monday-Friday.

A variety of shifts ad hoc.

Paid training on a 6-week full-time basis.

What you will be doing:
Performing customer sales and service transactions with customers

Managing high value transactions accurately – which includes handling and processing cash, cheques, credit cards and EFTPOS

Conducting and processing several identity services transactions, including Australian Passport Interview

Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities

Assisting customers with mail lodgments and associate costs

Building rewarding relationships with customers by understanding their needs

Assisting with administrative duties such as stocktaking and record maintenance

What we’re looking for:
You enjoy working in a team environment

You have a background in customer service and/or cash handling

You can lift up to 16kg of mail repeatedly and able to stand up for most of your shift

Together, our differences make us stronger.

We are all ages, genders, and abilities, and we come from all walks of life. As one of Australia’s largest employers – with 35,000 employees and an extended workforce of more than 70,000 – we are laser focused on building a workforce that reflects the vibrant communities we serve. And we know an inclusive workforce is better for business too.

Learn more about how we’re supporting inclusion at Australia Post at

If you require adjustments at any stage of the recruitment process, please reach out to the Talent Acquisition Diversity Team at

Australia Post welcomes applications from Aboriginal and/or Torres Strait Islanders. Learn more about our Stretch Reconciliation Plan (20-22) in this short video.

Ready to take the next step in your career?

If you’re excited about the opportunity to be part of a team that is deeply committed to customer service for all Australians, then apply today!

Advertised: 22 Nov 2022 W. Australia Standard Time

Applications close: 23 Dec 2022 W. Australia Standard Time

Click Here To Apply For Job