Rostering Administrator – Home Care Services

Southern Cross Care (SA, NT & VIC) Inc

Job Details
Full-time | Part-time1 hour ago
  • Health insurance
  • Customer service
Full Job Description
Dynamic not-for-profit organisation

Full time and part time position available

Bupa Health Insurance & Goodlife Health Club discounts

Salary Packaging benefits up to $15,900 annually to maximise your take home pay

Excellent city-fringe location with onsite parking

Do you have exceptional customer service skills and the ability to work collaboratively with colleagues and clients?

If so, we have exciting career opportunities for customer focused individuals to provide rostering support to our dedicated Home Care Services team.

About the role

Working in collaboration with the multi-disciplinary Home Support Services Team, the Rostering Administrator plays a key role in ensuring that services are delivered consistently, on-time, and in line with each client’s individual needs, goals, preferences and applicable budgets.

Key responsibilities of this role include but are not limited to;

Identifying and responding to client risk by using client alerts, attributes and

“About Me” profiles

Demonstrating knowledge of the region, staff attributes, locations and

developing runs using effective prioritising of allocation

Demonstrating effective problem solving and staff forecasting in daily/weekly

Coordinator meetings

Building service runs for staff, using mapping tools to minimise travel time and

maximise staff utilisation while promoting primary carer model of services

Forecasting and planning coverage of daily and booked annual leave

Completing end of month checking processes in a timely manner ensuring accuracy of billing while meeting finance deadlines

Logging and responding to all feedback and complaints efficiently enabling follow-up and action

Assisting clients and families to understand service delivery

For further details regarding the scope of the role, please refer to our website or the attached job description.

About you

Successful candidates will possess the following;

Demonstrated experience in a similar administrative role

Exceptional organisational and time management skills as well as sound problem solving abilities

Strong interpersonal skills to negotiate effectively, mitigate conflict, establish trust and manage expectations

Effective communication skills, both written and verbal

Demonstrated initiative and ability to work with minimal supervision, whilst taking ownership of workload to meet deadlines

Ability to use database and procurement systems for booking, reporting and administration purposes

Basic knowledge of the requirements of the Aged Care Standards as are applicable to the role

Business administration or Customer Service qualifications or equivalent at any level – desirable

Applicants with previous experience within the Aged Care industry will be highly regarded

About us

For more than 50 years, Southern Cross Care has been providing quality aged care and retirement living services to our community. We’re guided by our compassionate, capable, collaborative and creative values, and we want people who share these values to join our team.

If you want a rewarding job in an award-winning organisation that values you as an individual and offers great benefits and learning and development opportunities, there has never been a better time to join Southern Cross Care.

Apply online;


Applications close; 4pm on Thursday, 26th of January 2023

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