Senior On-call Coordinator

  • by
  • Annual Leave (5 weeks)
  • Rewarding career pathways with opportunities for further growth
  • More $$$ in your bank account with Salary Packaging options:
    $15,900 Salary Packaging and $2,920 Meals & Entertainment Allowance
  • Strong focus on employee health & wellbeing with assistance programs available
  • Bring your dog to work!

Kirinari is a highly reputable and respected disability support service providing essential care and high-quality support to enrich the lives of our customers. Kirinari employ over 1000 staff in various regions across VIC and NSW.

Due to internal progression with the On-call team, we are on the look out for a resourceful Senior On-Call Coordinator to join our On-Call Team on a permanent full time basis.

About the Position:

The Senior On-Call Coordinator is a multi faceted role where no day is the same; a day in the life of a SOC could look like:


  • Lead the daily operations of the central On-Call Coordinators
  • Respond to incidents and provide support over the phone to staff dealing with After-Hours Emergencies, Critical Emergencies and/or Life-Threatening situations
  • Work collaboratively with On-Call Coordinators and Roster Coordinators to identify and solve potential rostering conflicts, gaps, overlapping visits, or other rostering problems
  • Ensure the accurate and timely capturing and reporting of quality information and safeguards reporting
  • Resolving operational issues and removing barriers to service delivery
  • Support the growth of our team through demonstrated leadership and mentoring support

About You:

This is a is a key leadership role where we are looking for someone that has:

  • The ability to find quick and clever ways to overcome difficulties
  • Has the confidence to work in a role autonomously often as first point of contact
  • Flexible and adaptable to an often demanding and changing space
  • Is resilient in times of challenging behaviours and/or confronting situations – We’ve got your back!
  • Available to work a flexible roster that will include some shifts until 7pm and weekend work
  • Previous working experience in rostering, workforce scheduling staff or an on call environment whilst not necessary would be highly regarded
  • The drive to jump in and work collaboratively with our growing team and stakeholders

Applications close 12pm, Tuesday October 4 2022.

Due to the high volume of applications, the recruitment process may commence before the closing date.

For more information, please contact the Recruitment Coordinator on 02 6056 2111 or

You must have the right to live and work in Australia.

Kirinari embrace Equal Employment Opportunity (EEO) that promotes a diverse workforce and encourage applications from Aboriginal & Torres Strait Islander Peoples and applicants from culturally and linguistically diverse (CALD) backgrounds. People of all ages and abilities including people with lived experience or knowledge of disability are also encouraged to consider a career with us

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