Service Advisor | Doncaster BMW

Doncaster BMW is owned by Autosport’s Group – one of the largest prestige and luxury automotive retail groups in Australia employing approximately 1350 people across 45 businesses and dealerships nationally. 

The primary purpose of the service advisor role with Doncaster BMW is to support customers through all stages of the service process and represent the dealership to the highest standard possible

Some specific responsibilities of the role include: 

  • Meeting customers on the day of their service
  • Being the main point of contact for customers throughout their service
  • Explaining service options and processes 
  • Completing relevant paperwork
  • Communicating with colleagues with scheduling of repair orders
  • Ordering parts where applicable
  • Preparing repair orders and invoices 
  • Updating customer database as required

The ideal candidate will have: 

  • Minimum 1-year previous experience in a service advisor position 
  • Exceptional customer service and communication skills
  • Strong IT skills and the ability work with multiple programs
  • ERA, Reynolds experience preferred
  • Confidence dealing with all customer types
  • The ability to work and support a busy, hardworking team
  • The ability to prioritise and seek assistance where necessary
  • A current, valid driver’s licence

More about Doncaster BMW:

Doncaster BMW is owned by Autosports Group which is a large listed retail automotive group representing the world’s greatest prestige and luxury automotive brands.  What does that mean for you? It means you will be joining a team within a much bigger team offering development opportunities and the chance to work alongside some of best people in our industry today.  At Autosports Group, we value contribution, family and consideration. We warmly welcome people of all genders, backgrounds and situations to deliver what we call “The Difference” to our equally diverse customer base. For more information on our business and how we try to provide meaning and purpose for our people at work, please visit           .          

 More about the benefits:

  • Receive specific and on the job training
  • Secure a career in a dealership with an opportunity for advancement
  • Gain a nationally recognised automotive qualification
  • Work in excellent conditions with state-of-the-art facilities

Please note, criminal background checks may be required for this position.

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