Shared Services Officer

  • by
  • Full Time
  • Burwood
Organisation/Entity: Transport For NSW
Job Category: Call Centre & Customer Service
Job Location:
Burwood, NSW, AU, 2134
Job Ref No: 78329
Employment Type: Permanent Full-Time
Salary Range: $75461.0-$83005.0
  • Permanent, full-time – immediate start
  • Newcastle & Burwood office location (Hybrid)
  • Competitive pay, benefits and development opportunities

About us

Transport for NSW keeps our State moving by providing safe, integrated and efficient transport systems. We put our customers at the centre of everything we do – and we do a lot. We connect people, communities and industry and manage how they use our road, rail and maritime networks and services, and even active modes like walking and cycling. The work we do connects the journeys you take every day.

We are a state government organisation made up of more than 28,000 people and we’re in the middle of delivering the largest transport infrastructure program in Australia’s history. We work across planning, policy and procurement, harnessing data and technology to develop smarter and more adaptive transport solutions.

That means job opportunities in metropolitan and regional areas right across NSW – you have the chance to be part of creating a lasting legacy that will benefit generations to come.

About the Team

Within the Corporate Services branch of TfNSW is the Transport Shared Services (TSS) responsible to provide business support to more than 26000 customers. Additionally, TSS services over 300,000 external customers ranging from Local Government representatives to citizens. Over the last year, TSS has implemented a strategy to lead the direction of the organisation towards workforce digitisation, emphasising customer experience and growing the business’s value proposition and services.

The opportunity

Right now, we have a Permanent opportunity for you to join the Payroll team. We are seeking someone with a strong customer focus, and experience in delivering high quality outcomes through innovation and improvement.

The role is responsible for delivering a high standard of payroll processing, ensuring accurate and timely processing of end-to-end payroll transactions in accordance with legislation, awards, policies and procedures. The role also responds to customer enquiries, administers associated records and runs regular reports.

We are seeking someone who can travel either Burwood or Newcastle on a regular basis.

Please click here to view a copy of the position description.

About you

To be successful in this role, you will have but are not limited to;

  • Demonstrated knowledge and/or experience in a customer-centric service delivery organisation such as a payroll centre, service centre or shared service provider.

  • Demonstrated ability to adapt, to learn and implement new processes and procedures as new technology, service requirements and work methods emerge.

  • Ability to take ownership of customer experience and to build rapport, understand customer requirements, resolve issues and deliver high-quality service.

  • Experience using multiple computer-based systems and ability to learn new systems with ease.

  • Sound analytical and problem-solving skills, and the ability to maintain a high degree of accuracy.

  • Ability to ensure consistency in applying awards, agreements, legislation and other related conditions of employment while processing transactions and resolving escalated enquiries

Salary and Benefits

The salary for this position is Grade 4A ($75,461.00) – 4E ($83,005.00) per annum plus superannuation and leave loading.

For more information on Employee Benefits at TfNSW please click here.


Joining Transport for NSW, you’ll have access to a range of unique government benefits in a flexible work environment like no other. If you’re ready to step into this meaningful and rewarding role, we want to hear from you!

To apply for this position, please submit a resume and answer all questions within the online application process.

How to apply

To apply for this position, please submit your resume and respond to the questions that are asked as part of the online application process.

Applications Close 11.59 pm Monday 3rd October 2022

We are the community we serve

We are committed to being an inclusive, diverse and flexible workplace where differences are valued. We welcome people of all backgrounds, experience and abilities.

We enable our people to work in ways that work for them with flexible work policies, offerings and practices. Working virtually and from different locations including regional locations, staggering work hours and job sharing are just some of the ways our people can work flexibly. We’re proud to be recognised as a FlexReady Certified employer and winners of the ‘Best Remote Work Strategy’ for our hybrid ways of working at the Australian HR Awards 2022.

Please contact the Talent Specialist below if you require any adjustments to be made to how you interact with us throughout the recruitment process or would like to discuss flexible work options.

For any enquiries, please email Christina Park at CHRISTINA.PARK@TRANSPORT.NSW.GOV.AU.

Learn more about how Transport supports people with disability and those providing care via Transport Careers Supporting People with Disability page.

Apply today to register your interest!

Take a look at our application tips video series for lots of great information on navigating and acing the application and recruitment process here at Transport.

Find out more about Transport for NSW at

Job Segment: Payroll, State Government, Call Center, Procurement, Finance, Government, Customer Service, Operations

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