Student Support Assistant

University of the Sunshine Coast 3.7★

Student Support Assistant

  • Student Services and Engagement | Sippy Downs, Sunshine Coast
  • Level 4, $66,284 – $69,710 p.a., plus up to 17% employer superannuation
  • Part-time (0.4 FTE), Fixed-term appointment until January 2024

The Opportunity
You will act as the first point of contact for all prospective and current students via phone, email and face to face communications, providing critical support and engagement outcomes for the University. You will manage student matters through professional and meaningful communications and proactively refer to specialist staff as required.
Y*ou will*

  • effective management of student matters received via phone, email and face-to-face inquiries;
  • proactive referral of students to relevant specialist staff and follow up if required; and
  • establish and maintain effective relationships with students, staff and clients through professional communications and efficient use of electronic records systems.

Please note: there may be a requirement to undertake work during non-standard hours from time-to-time. Opportunities for recreational leave may also be restricted during peak periods.
About University of the Sunshine Coast – UniSC
We’re a young, vibrant, and rapidly growing university with a focus on sustainability, impact and community. As one of Australia’s fastest growing universities, UniSC is ripe with opportunities for passionate, skilled and determined leaders who want to make an impact in higher education.
Our award-winning facilities span five campuses across Southeast Queensland, in regions renowned for their natural beauty, enviable lifestyles, diverse communities and rich cultural heritage. UniSC is the world’s only university operating within three UNESCO Biosphere Reserves and a UNESCO World Heritage Site.
We are one of the most respected universities in Australia for our teaching quality, as acknowledged by our five-star rating in the Good Universities Guide – a title we have held for 17 consecutive years.
UniSC is recognised as a global leader in sustainability principles. Our strong commitment to achieving sustainability is embedded in our teaching, research and how we operate, as evidenced by the 2022 Times Higher Education (THE) Impact Rankings in which we are the top ranked Queensland university for ‘Overall Impact.’ UniSC is also ranked in the top three percent globally for ‘Climate Action’ impact, and third in Australia for our global impact to ‘Life on Land’. We’re in the top four percent globally for ‘Life Below Water’. These rankings are a welcome recognition of our research, teaching and stewardship work in these specialty areas.
We’re focused on becoming Australia’s most relevant university. This means our research explores the timeliest topics of our era, those with the most significance for the future. We have 26 research fields ranked at – or well above – world standard according to the most recent Excellence in Research for Australia Rankings.
UniSC’s national and international research impact continues to grow exponentially. Since 2013, we have more than tripled our annual research income, and this is just the start of our story. We are young, ambitious, and determined to become Australia’s premier regional university.
We warmly encourage you to join us on this journey.
About you
You possess excellent communication skills, with the capacity to show empathy, resolve conflicts and maintain confidentiality. Additionally, you enjoy working collaboratively with your internal and external stakeholders to build strong working relationships.
You will possess:

  • demonstrated experience and ability to recognise and respond appropriately to a range of student’s inquiries;
  • a high level of digital literacy including experience with CRM systems; and
  • an understanding of the challenges that might arise supporting students in distress.

UniSC is an equal opportunity employer and has a genuine commitment to diversity and inclusion. We encourage people with disability; women in STEM; First Nations Peoples; and people of all cultures, genders, abilities, and experiences to apply. Should you require additional support, email usccareers@usc.edu.au* or phone +61 7 5430 2830.*
Contact
For a confidential discussion, please contact:
Alexandra Sharp
Manager, Student Wellbeing
Telephone: 07 5456 5301
Email: asharp@usc.edu.au
Please apply by midnight, Wednesday 8 February 2023.
To Apply
All applications must be lodged through our website.
A completed application includes a resume, noting your application will be reviewed in alignment to the specified Selection Criteria as outlined within the Position Description. Student\_Support\_Assistant.pdf
Benefits of working at UniSC
UniSC is a community which recognises and embraces diversity among our staff, students and community partnerships. We provide an inclusive environment where each person feels they belong and are respected, connected and empowered to contribute and grow in meaningful ways.
UniSC is a proud recipient of the prestigious Athena SWAN Bronze Award, granted as part of the Science in Australia Gender Equity (SAGE) initiative which aims to address and improve gender equity in the science, technology, engineering, mathematics and medicine (STEMM) disciplines. Attaining an award is recognition of our ongoing commitment to improving gender equity and ensuring that women from diverse backgrounds, as well as underrepresented groups, are best positioned to reach their full potential.
UniSC offers career enhancement opportunities such as professional development and specialised leadership and management programs. We are an inclusive employer offering flexible work options, extensive and generous leave options and a 36.25 hour working week for our professional staff. For more information, visit our website https://www.usc.edu.au/about/work-at-unisc/benefits-of-working-at-unisc

Job Type: Part-time

Salary: $66,284.00 – $69,710.00 per year

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