Training Analyst

Job Details
Full-time3 hours ago
  • Analysis skills
Full Job Description

Adelaide Location

How will I Help?

With room for growth, you will be challenged to perform under pressure in this rewarding opportunity. Utilising your strong analytical skills, you will work well to deadlines in a fast paced and developing environment.

The KYC Maintenance & Enforcement Administration team a part of Financial Crime and Fraud Prevention, a diverse, multi brand servicing hub delivering more than 150 different customer and employee activities which are crucial to the smooth running of the bank. The department is made up of over 950 Operations professionals located at sites in Sydney, India, and Adelaide.

Superior adherence to the banks Anti Money Laundering AML / CTF & Sanctions policies is required ensuring the group meet their reporting obligations.

What do I need?

This role is a mix of Inbound and Outbound, Written and Verbal correspondence with our customers. There is a requirement to service calls while managing case work to deliver our compliance obligations.

Critical/Analytical thinking

Strong attention to detail

Ability to work in a fast-paced environment and deliver under pressure

Ability to read and interpret information and apply to the relevant controls

Well-developed communication skills including phone and email correspondence

Self-sufficient, Adaptable to change, and Resilient

Ability to resolve complex issues and complaints

Ability to make and deliver decisions

Excellent time management skills

Ability to meet key performance indicators

Knowledgeable of banking products/finance

Knowledgeable of Anti-Money Laundering & Counter Terrorism Finance (AML/CTF) is desirable

What’s in it for me?

You’ll play a significant part of the future of a business that has been around for 200 years. Our purpose is helping Australians succeed. So, we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grown, backed by a fantastic team of people with a can-do, supportive structure.

What is it like to work there?

We aim to provide one big, supportive team of people who love helping others succeed. Working with us you’ll discover new ways of working, and an exciting range of roles to showcase your skills. As an equal opportunity employer, we’re proud to have created a culture where people can be their best, in an environment that values diversity and flexibility. And one where everyone belongs.

How do I Apply?

Start here. Just click on the APPLY button.

As part of our commitment to creating a diverse and inclusive workplace, this role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, people with a disability and Indigenous Australians to apply.

The health and wellbeing of our employees is our top priority. We’ve developed clear standards to ensure our people are confident, safe and healthy whether they’re working from a Westpac Group site or working from home. These are based on expert medical advice and Safe Work Australia guidelines.

The Westpac Group has implemented an Entry to Workplace Policy that requires employees and others entering our workplaces to be fully vaccinated against COVID-19 by relevant dates set out in the policy (subject to applicable medical exemptions). Our employees are required to comply with the policy regardless of whether they are in customer-facing or non-customer-facing roles (as employees in non-customer-facing roles are required to attend the workplace under our Hybrid Working Strategy). Further, the Westpac Group is required to comply with State/Territory issued public health orders/directions which require relevant workers to be vaccinated against COVID-19 to enter workplaces.

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