- Customer service
Location: Melbourne | Northern Metropolitan
Job type: Not provided
Organisation: Royal Women’s Hospital
Salary: Salary not specified
Occupation: Administration/Secretarial, Communications, Marketing and Media, Finance, Human Resources, IT and Telecommunications, Information Management
Patient and Visitor Support Officer | Patient and Visitor Services
People and Patient Experience Team
0.9 EFT | 34.2 Hours per week
Applications for less EFT than advertised considered
The Royal Women’s Hospital is Australia’s first and largest specialist hospital dedicated to improving the health and wellbeing of newborns and women of all ages. To join the Women’s is to be instrumental in forging progress towards health equity for women from ground-breaking research through to the bedside delivery of multi-disciplinary clinical care.
Creating exceptional experiences is at the heart of everything we do for our patients, their families, and our people across our specialised services within maternity, neonatal and women’s health.
The Women’s goal is to ensure ‘Our patients and consumers are at the heart of everything we do’, and that ‘we will provide an exceptional patient and consumer experience that delivers improved health outcomes for women and newborns’. The Women’s Creating Exceptional Experiences strategy drives this strategic direction. Within the People and Patient Experience Directorate is the Patient and Visitor Services Team that brings together the Welcome Centre and Information Desk, Switchboard, Consumer Health Information and Volunteer Programs. The team’s remit is to complement the Women’s medical and clinical services by helping people navigate our clinics, wards and departments, resolve patient enquiries and find the health information they need.
Your duties will include (but are not limited to) the following:
Working across the Women’s Welcome Centre, Information Desk and ad hoc support of Consumer Health Information.
Support consumers, patients and families to access health information
Provide a welcoming safe space for consumers, patients and families
To be successful within this role you will need to have:
Well-developed interpersonal skills, including customer service and stakeholder relationships
Ability to work with a high volume of enquiries, from both the public and staff
Understanding of the social determinents of health, and the relationship to health literacy and accessing health information.
When you join the Women’s you unite with talented people who share your purpose and unwavering determination to advance health outcomes for all women. You will find a workplace that is collaborative, progressive and passionate about learning and working together in multi-disciplinary teams to ensure you find the exceptional in your everyday.
Our staff benefits program includes salary packaging, on-site car parking and childcare (subject to availability), alongside a range of discounted financial, lifestyle and wellbeing benefits provided by our staff benefit partners. To learn more, please visit: www.thewomens.org.au/careers/why-work-at-the-womens/staff-benefits/
We are proudly Breastfeeding Association accredited. The Women’s is committed to gender equity principles and our people have an awareness of and sensitive approach to violence against women/family violence matters.
The Women’s is an equal opportunity employer committed to diversity and social inclusion. We welcome applications from culturally and linguistically diverse backgrounds, including those from Aboriginal and/or Torres Strait Islanders, people with lived experience of disability and people who identify as LGBTI.
It is a policy of the Women’s to provide reasonable adjustments for persons with a disability. If you need assistance or adjustments to fully participate in the application or interview process, please contact the hiring manager listed under ‘Contact Person’
Ready to make the move?
For more information about the position, please see the Position Description attached and apply online by selecting “apply now” below.
All appointments to the Women’s are subject to a satisfactory clearance of Working with Children Check and Police Check.
COVID-19 Vaccination Requirement
Please be aware that in line with the Health Minister’s Covid-19 Mandatory Vaccination Order, all workers at the Women’s regardless of role, will be required to be fully vaccinated (3 doses) for COVID-19 or hold an acceptable medical exemption.
Influenza Vaccination Requirement
In line with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, some health care workers are now required to have their flu vaccination to work in health care. Evidence of vaccination is required.
As this role fits into category A or B of the departments risk ratings, applicants will be required to have been vaccinated against influenza. Evidence of vaccination is required.
All applicants will be required to provide acceptable evidence of their vaccination status.
If you would like to receive this information/publication in an accessible format (such as large print or audio) please call our HR Enquiries line on: 03 8345 2080, or email HR.Enquiries@thewomens.org.au